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There are some possible reasons why the policy is not working, such as:
• The policy has not been applied yet. It may take some time for the policy to take effect after you create or update it. You can check the status of the policy in the Microsoft Purview portal, under the Information barriers tab. If the status is Pending, you may need to wait a few hours or days until it becomes Active.
The policy has been misapplied. You may need to check if the policy has the correct settings and conditions, such as the segmentation names, the communication direction, the policy scope, and the policy priority. You can edit the policy in the Microsoft Purview portal, under the Information barriers tab. You can also use the Test policy feature to see if the policy blocks or allows communication between two users.
The policy has been overridden by another policy. You may have another policy that conflicts with or supersedes the policy that you want to apply. For example, suppose you have a global policy that allows all users to communicate with each other. In that case, it may override the policy that blocks the communication between regular and admin accounts. You can check the policy priority and scope in the Microsoft Purview portal, under the Information barriers tab. You can also use the View Effective Policy feature to see which policy applies to a specific user.
Note: You might need to translate the page content in the link shared below.
From <https: learn.microsoft.com/microsoftteams/teams-scoped-directory-search="">
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Ajibola.
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