Request to Recover Old Microsoft Certification (Windows 7 and Office 2010 Deployment) – Mohammed Zaid

Dear @Mohammed Zaid,

Thank you for reaching out to the Microsoft Q&A forum. We are happy to assist.

Since your thread is written in English, I will reply in English. If anything is unclear or misunderstood, please feel free to let me know.

Regarding your request to recover an old Microsoft certification, please visit the link below for detailed instructions: Credentials support

As a forum moderator, my role is limited to providing general guidance and sharing helpful resources. I do not have access to your certification records or the authority to approve, restore, or make changes to your credentials. These actions require secure verification and can only be performed by the official Microsoft Credential Support team. This process ensures your personal data is protected and complies with Microsoft’s security policies.

If you need your certification recovered, the best approach is to raise a support request with the Microsoft Credential Support team. They have the necessary tools and permissions to verify your identity and assist with restoring or updating your certification details.

Here’s how to submit a support ticket to the Microsoft Credential Support team:

1. Go to online support request

• For Product family, confirm that “Learning” is selected.
• Under Product or Service, confirm that “Microsoft Credentials” is selected.
• Select a high-level category most closely matching your issue.
• For Types of Support, select Professional No Charge.
• Input your location and time zone. Select “Email" as preferred contact method. Note: Credentials support is only available through email and not by phone. If you select "Phone," support will still be provided via email.

2. Describe the issue

• Provide a clear summary of the issue.
• Provide your Learn Username (available in Learn Settings).
• Attach screenshots of any error message or technical issue to help us understand the problem.

3. Contact Details and Sharing

• The person submitting the case is the "Primary Contact" for the support case.

4. Submit support case

• Your case number will be displayed and confirmed in an email from "***@mail.support.microsoft.com" (Check your junk folder).
• Credentials Support will contact you during business hours, 6 AM - 6 PM PT, to resolve the issue.
• You can check your case status online, using the Manage tab on the online support request.

I hope this information is helpful. If you need any further assistance, please feel free to reach out. We are here to help. Thank you very much for your understanding and cooperation.

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