J'ai une erreur quand je fais une demande de support dans le partner center

Question

J'ai une erreur quand je fais une demande de support dans le partner center

Fred DUSSURGET 0

Quand je tente de faire une demande de support via le partner center j'ai systématiquement cette erreur :

"Un problème s’est produit lors de la création de votre demande de service. Veuillez patienter 10 minutes et réessayer."

Je souhaite annuler mon enrolement au partner center pour libérer le publisher name, mais tout est bloqué.

Comment contacter le support autrement que via le partner center qui est bloqué ?

VEMULA SRISAI 14,065 Points de réputation Personnel externe de Microsoft Corporation Modérateur

2026-07-03T17:13:21.3466667+00:00

Hello Fred DUSSURGET,

The error"There was a problem creating your service request. Please wait 10 minutes and try again." indicates that the Partner Center support request workflow is currently failing. This issue has been reported by other partners as well and can prevent support tickets from being created through the Partner Center portal.

Since your goal is to cancel your Partner Center enrollment and release the publisher name, I recommend contacting Partner Support through an alternate support channel and explaining that you are unable to submit a support request due to the portal error. Microsoft documentation states that account-related and Partner Center access issues can be handled through alternative support entry points when the normal Partner Center experience is unavailable.

Additionally, please try the issue in an InPrivate/Incognito browser session and verify whether the error persists. If it does, capture a screenshot of the error, as this will help the support team investigate the Partner Center backend issue.

If the problem continues, please share a screenshot of the error (without sensitive information), and we can help identify the most appropriate support path.
Fred DUSSURGET 0 Points de réputation

2026-07-06T08:15:35.68+00:00

Thanks. Where are the alternative support entry points when the normal Partner Center experience is unavailable ? (I've also got an error via Entra/Azure). Regards.

Votre réponse

VEMULA SRISAI 14,065 Points de réputation Personnel externe de Microsoft Corporation Modérateur

2026-07-03T17:13:21.3466667+00:00

Hello Fred DUSSURGET,

The error"There was a problem creating your service request. Please wait 10 minutes and try again." indicates that the Partner Center support request workflow is currently failing. This issue has been reported by other partners as well and can prevent support tickets from being created through the Partner Center portal.

Since your goal is to cancel your Partner Center enrollment and release the publisher name, I recommend contacting Partner Support through an alternate support channel and explaining that you are unable to submit a support request due to the portal error. Microsoft documentation states that account-related and Partner Center access issues can be handled through alternative support entry points when the normal Partner Center experience is unavailable.

Additionally, please try the issue in an InPrivate/Incognito browser session and verify whether the error persists. If it does, capture a screenshot of the error, as this will help the support team investigate the Partner Center backend issue.

If the problem continues, please share a screenshot of the error (without sensitive information), and we can help identify the most appropriate support path.
Fred DUSSURGET 0 Points de réputation

2026-07-06T08:15:35.68+00:00

Thanks. Where are the alternative support entry points when the normal Partner Center experience is unavailable ? (I've also got an error via Entra/Azure). Regards.