I accidentally purchased an Ubuntu 24.04

Question

I accidentally purchased an Ubuntu 24.04

elie maman 0

Hello, I accidentally purchased an Ubuntu 24.04 (4 cores, 3-year) reservation via Azure Marketplace instead of creating a virtual machine. The reservation was created by mistake and has not been used. I am unable to find any option to cancel or refund this purchase in the Azure portal, and the refund page shows no eligible transactions. Could you please advise: - how to cancel this marketplace reservation - or how to request a refund in this situation Also, is it possible to escalate this case or involve the publisher (supportedimagesllc)? Thank you for your help.

Bharath Y P 10,610 Points de réputation Personnel externe de Microsoft Corporation Modérateur

2026-05-08T18:13:15.78+00:00
Hello Elie, sorry to hear about the accidental reservation purchase. To help figure out your options for cancellation or refund—and to see if we can involve the publisher—could you share a bit more information?

What’s the reservation order ID (you can find this in Cost Management > Reservations > Transactions)?

When exactly did you make the purchase?

Which subscription (offer type—Pay-as-you-go, CSP, EA, etc.) was used for the reservation?

Have you tried the “Exchange or cancel” link on the Reservations blade? Any errors when you click it?

Did you already open an Azure support request for billing or marketplace issues? If so, what’s the case number?

With those details, we can confirm if you’re still within the cancellation window and work with Billing or the publisher (supportedimagesllc) on a refund or exchange. Thanks!
elie maman 0 Points de réputation

2026-05-08T18:51:21.0066667+00:00

Hello,

Thank you for your message.

Here are the requested details:

<PII Removed>

Please let me know if you need any additional information to proceed with the cancellation or refund request.

Best regards,

1 réponse

Votre réponse

Bharath Y P 10,610 Points de réputation Personnel externe de Microsoft Corporation Modérateur

2026-05-08T18:13:15.78+00:00

Hello Elie, sorry to hear about the accidental reservation purchase. To help figure out your options for cancellation or refund—and to see if we can involve the publisher—could you share a bit more information?

What’s the reservation order ID (you can find this in Cost Management > Reservations > Transactions)?

When exactly did you make the purchase?

Which subscription (offer type—Pay-as-you-go, CSP, EA, etc.) was used for the reservation?

Have you tried the “Exchange or cancel” link on the Reservations blade? Any errors when you click it?

Did you already open an Azure support request for billing or marketplace issues? If so, what’s the case number?

With those details, we can confirm if you’re still within the cancellation window and work with Billing or the publisher (supportedimagesllc) on a refund or exchange. Thanks!
elie maman 0 Points de réputation

2026-05-08T18:51:21.0066667+00:00

Hello,

Thank you for your message.

Here are the requested details:

<PII Removed>

Please let me know if you need any additional information to proceed with the cancellation or refund request.

Best regards,

Answer 1

Hello Elie, Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
Click on Create a Support Request.
On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.
Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.
Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.
Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.
Fill all the required information and provide a clear description of your issue and click Next.
Review and create as submit the support request.
You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps. If the information was useful, please consider accepting the answer and upvoting. Feel free to reach out if you need any further assistance. Thank you.

elie maman 0 Points de réputation

2026-05-13T17:10:31.28+00:00

i did a new support request and they seem more coopérative i ll update you
Bharath Y P 10,610 Points de réputation Personnel externe de Microsoft Corporation Modérateur

2026-05-13T22:06:01.4366667+00:00

Sure thanks for the update