Azure Nonprofit grant approved but no Sponsorship provisioned

Question

Azure Nonprofit grant approved but no Sponsorship provisioned

Yannick G 0

Our organization received approval for the Azure Nonprofit $2,000 annual grant.

The grant appears as approved and active in the Microsoft Nonprofit Hub

(valid from 28/02/2026 to 28/02/2027).

During activation, I clicked the activation link from the approval email and signed in using our nonprofit admin account.

However, during the activation process:

I was prompted to enter payment details.
A standard Microsoft Azure Plan (Pay-As-You-Go) subscription was created.
No Azure Sponsorship subscription was created.

Current situation:

The Azure portal only shows a Microsoft Azure Plan subscription.
The portal https://www.microsoftazuresponsorships.com displays:

"This account does not have an active Sponsorship."

No Azure credits are visible under Billing.
The grant still appears as active in the Nonprofit Hub.

It appears that the activation flow created a Pay-As-You-Go subscription instead of provisioning the Azure Sponsorship subscription.

We are unable to open a normal Azure support case specific to Sponsorship because no Sponsorship subscription exists in the tenant.

This seems to be a backend provisioning issue where the Sponsorship offer was approved but not attached to the tenant.

Could a Microsoft engineer please escalate this to the Azure Sponsorship / Nonprofit Benefits backend team to verify the Offer ID provisioning?

Thank you.

Yannick G 0 Points de réputation

2026-03-03T10:16:27.2766667+00:00

Hello Suchitra,

Thank you for your clarification and for explaining that this is a backend provisioning issue related to the Azure Nonprofit Sponsorship not being attached to the tenant during activation.

Following your guidance, I have now submitted a support request through the Microsoft Nonprofit Contact Us form so that the issue can be escalated to the Azure Sponsorship backend team for verification and reprovisioning.

I appreciate your assistance and will wait for further updates from the support team.

Thank you again for your help.

Best regards,

Yannick

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Yannick G 0 Points de réputation

2026-03-03T10:16:27.2766667+00:00

Hello Suchitra,

Thank you for your clarification and for explaining that this is a backend provisioning issue related to the Azure Nonprofit Sponsorship not being attached to the tenant during activation.

Following your guidance, I have now submitted a support request through the Microsoft Nonprofit Contact Us form so that the issue can be escalated to the Azure Sponsorship backend team for verification and reprovisioning.

I appreciate your assistance and will wait for further updates from the support team.

Thank you again for your help.

Best regards,

Yannick

Answer 1

Suchitra Suregaunkar 16,780 Personnel externe de Microsoft Corporation Modérateur

Hello Yannick G

This is a backend provisioning issue where the Azure Nonprofit Sponsorship offer was approved but not successfully attached to the tenant during activation. As a result, a Pay‑As‑You‑Go subscription was created instead of an Azure Sponsorship subscription. Since Sponsorship subscriptions cannot be created or converted manually, this requires escalation to the Microsoft Nonprofit / Azure Sponsorship backend team to verify and reprovision the offer.

You can follow below steps to open support case:

Link: submit a support request through our Contact Us form.

User's image

As per the steps shared above Azure Request to Billing team has been created and an internal Sponsorship Team was engaged for further assistance.

Thanks,
Suchitra.

Suchitra Suregaunkar 16,780 Points de réputation Personnel externe de Microsoft Corporation Modérateur

2026-03-03T21:23:48.75+00:00

Hello @Yannick G

Thank you for the upvote.

We are glad that the provided information helped you. Along with that Accepting the answer is equally important because it confirms the resolution and helps others in the community quickly find verified solutions. It also reflects the success of our joint effort to resolve your query. If anything is still unclear or you need further assistance, please let us know.

We are happy to help.

So, kindly consider marking the answer as Accepted and this helps other community members who may encounter a similar issue in the future.

Thanks,

Suchitra.