Je souhaite obtenir un remboursement pour un achat accidentel.

Question

Je souhaite obtenir un remboursement pour un achat accidentel.

Nassim RAMOU 0

Bonjour, j'ai accidentellement acheté un abonnement Azure de 100 $. Je dispose déjà d'

Azure pour les étudiants et je ne souhaitais pas acheter un autre abonnement. Je viens de

recevoir une notification bancaire. Puis-je obtenir un remboursement ? J'ai déjà annulé l'

abonnement.

Nassim RAMOU 0 Points de réputation

2025-12-11T14:33:09.18+00:00

Hello Bharath,

Thank you very much for your detailed instructions.

I followed all the steps you provided, but I'm encountering an issue.

When I try to request a refund through the Azure portal, I get redirected

to a page that says:

"Une facture n'est pas éligible à un remboursement accéléré"

(An invoice is not eligible for accelerated refund)

The system then asks me to "Envoyer une demande de support" (Send a

support request), but when I click on that button, I get redirected back

to the same page in a loop.

I've tried multiple times but cannot proceed to create the support request.

Could you please help me create the support request manually, or provide

an alternative method to request this refund?

I'm a student with limited financial means, and this accidental charge

is causing significant hardship.

I can provide the subscription details privately if needed.

Thank you for your assistance.
Bharath Y P 10,610 Points de réputation Personnel externe de Microsoft Corporation Modérateur

2025-12-11T17:20:40.7166667+00:00

Hello Nassim RAMOU, Thank for the update, As I mentioned above, please do not click Refund request button or on any suggested answer. Instead click on the Create support request on top of the panel.

Or at the bottom.

After click on the Create support request you can be able to see refund request button or recommended answer in the second page, we suggest please do not click Refund request button or on any suggested answer. Instead click on the Return to support request on top of the panel.

If you still encounter an issue, please do let us know. thanks
Bharath Y P 10,610 Points de réputation Personnel externe de Microsoft Corporation Modérateur

2025-12-12T22:46:25.5466667+00:00

Hello Nassim RAMOU, I just wanted to kindly follow up to check if you had a chance to review my earlier response. I hope the information shared was helpful. Please feel free to reach out if you have any additional questions or need further clarification. If the answer addressed your query, it would be great if you could accept it and up-vote. This not only helps us but also makes it easier for other community members who might face the same issue. Thanks
Bharath Y P 10,610 Points de réputation Personnel externe de Microsoft Corporation Modérateur

2025-12-17T00:37:07.97+00:00

Hello Nassim RAMOU, just checking to see if you have a chance to check my previous response and helped, do let me know if you have any further questions on this. Please accept as Yes if the answer is helpful so that it can help others in the community. Thanks

1 réponse

Votre réponse

Nassim RAMOU 0 Points de réputation

2025-12-11T14:33:09.18+00:00

Hello Bharath,

Thank you very much for your detailed instructions.

I followed all the steps you provided, but I'm encountering an issue.

When I try to request a refund through the Azure portal, I get redirected

to a page that says:

"Une facture n'est pas éligible à un remboursement accéléré"

(An invoice is not eligible for accelerated refund)

The system then asks me to "Envoyer une demande de support" (Send a

support request), but when I click on that button, I get redirected back

to the same page in a loop.

I've tried multiple times but cannot proceed to create the support request.

Could you please help me create the support request manually, or provide

an alternative method to request this refund?

I'm a student with limited financial means, and this accidental charge

is causing significant hardship.

I can provide the subscription details privately if needed.

Thank you for your assistance.
Bharath Y P 10,610 Points de réputation Personnel externe de Microsoft Corporation Modérateur

2025-12-11T17:20:40.7166667+00:00

Hello Nassim RAMOU, Thank for the update, As I mentioned above, please do not click Refund request button or on any suggested answer. Instead click on the Create support request on top of the panel.

Or at the bottom.

After click on the Create support request you can be able to see refund request button or recommended answer in the second page, we suggest please do not click Refund request button or on any suggested answer. Instead click on the Return to support request on top of the panel.

If you still encounter an issue, please do let us know. thanks
Bharath Y P 10,610 Points de réputation Personnel externe de Microsoft Corporation Modérateur

2025-12-12T22:46:25.5466667+00:00

Hello Nassim RAMOU, I just wanted to kindly follow up to check if you had a chance to review my earlier response. I hope the information shared was helpful. Please feel free to reach out if you have any additional questions or need further clarification. If the answer addressed your query, it would be great if you could accept it and up-vote. This not only helps us but also makes it easier for other community members who might face the same issue. Thanks
Bharath Y P 10,610 Points de réputation Personnel externe de Microsoft Corporation Modérateur

2025-12-17T00:37:07.97+00:00

Hello Nassim RAMOU, just checking to see if you have a chance to check my previous response and helped, do let me know if you have any further questions on this. Please accept as Yes if the answer is helpful so that it can help others in the community. Thanks

Answer 1

Hello Nassim RAMOU, we understand that you accidentally purchased a $100 paid Azure subscription despite already having Azure for Students. You’ve cancelled the paid subscription and received a bank notification, and you want a refund for the mistaken charge. Since you've already canceled the subscription, you can request a refund through Azure portal by creating the support request.

Here are the steps you can follow to create support requests for refund request:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
Click on Create a Support Request
On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.
Do not click on Refund request or any suggested articles instead click on the Create support request on top of the panel.
Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next__.__
Do not click on Refund request or any recommendation solution/article, instead click on the Return to support request then click Next.
Fill out all the required information and provide a clear description of your issue and click Next.
Review and create as submit the support request
You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. thanks