Cannot sign into Outlook: An error occurred while setting up the account.

Question

Cannot sign into Outlook: An error occurred while setting up the account.

Kristiina 0

The login to Outlook stopped working after our e-mail service provider (host?) made changes with their servers.
I can get into the webmail and the server settings have been checked and tested with the service provider.

When I try to log into Outlook, an error message "An error occurred while setting up the account" comes as a result. I have used the repair function of Outlook, but it has not solved the issue.

I have important notes on my Outlook calender that I am not able to see on my webmail and would really like to get back on Outlook.

Can you help me? I have no idea which Outlook version I'm using. When I hover with cursor over the app, it says new, but the calender seems like from the old version.

BR
Kristiina

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Answer 1

Hello Kristiina,

You mentioned that this started after your email service provider made changes to their servers. That's an important clue. It's possible that the email account configuration in Outlook is no longer correct, which is why Outlook cannot connect to the server.

Think of Outlook like a telephone. You enter a phone number, and the telephone connects you to that number. If the other person's phone number changes, the call won't go through. That doesn't mean your telephone is broken, so repairing the telephone itself won't fix the problem.

The same idea applies here.

I understand that webmail is still working, but Outlook connects to your email provider through protocols such as IMAP/SMTP or Exchange. Think of it like entering the same house through a different door. Just because one entrance works doesn't necessarily mean the others do.

In this case, I would recommend contacting your email service provider and asking them to review your Outlook account configuration with you.

They should verify that you're using the correct account type (IMAP or Exchange), incoming and outgoing server addresses, port numbers, SSL/TLS encryption settings, and authentication requirements.