Lisenssi ei toimi / Licence stopped working

Question

Lisenssi ei toimi / Licence stopped working

Anonyymi

Olen ostanut lisenssin 2016 omaa käyttöä varten, jossa on kaikki Office-paketin sovellukset. Tänään kun avasin sähköpostilla tullutta (luotettavaa) Word-tiedostoa, niin Office-sovellukset päivittyivät uudempaan versioon ja kirjautuivat sisään yliopistoni lisenssiin. En pystynyt muokkaamaan dokumenttia, eli olin vain katsolutilassa. Kirjauduin ulos ja koitin kirjautua henkilökohtaisella tilillä takaisin sisään, mutta Office ei enää tunnistanut lisenssiäni ja nyt kaikki sovellukseni ovat vain katselutilassa. Saako tämän korjattua?

I bought an Office license back in 2016 for personal use which I still use and today I received a Word document via email (from a reputable source) and once I opened it, my Office apps updated themselves into newer versions and logged into my university's license. I couldn't make any changes to the document because the university's account / license didn't allow it. I decided to log out of the university's account and try to log back in with my personal account, but it doesn't recognize my personal license and now i can't use any of my Office apps. How is it possible that a full license doesn't work anymore and doesn't show up on my history of purchases? Is it possible to have my Office apps back in business?

Lukittu kysymys. Tämä kysymys on siirretty Microsoft-tukiyhteisöstä. Voit äänestää sen hyödyllisyydestä mutta et voi lisätä kommentteja tai vastauksia tai seurata kysymystä.

0 kommenttia

1 vastaus

Answer 1

Hi HippuK,

Thank you for reaching out. My name is Leo, a user just like you. I'd be happy to help you with your concern.

May I know if still have your Office application on your device? May I also know if the account you are trying to sign in to activate Office again is a Microsoft account with a domain of "@outlook.com"? If not, the server may not recognize or retrieve the activation and some accounts need an alias ending with "@outlook.com" to retrieve the Office personal license. If it doesn't have that domain, you can create an alias by accessing this link https://go.microsoft.com/fwlink/?LinkId=529489 after you have created, go to the login page again and use the alias to login. Check if it is successful. In case if it is still not recognizing, please let us know for us to assist you further.

Your understanding and patience will be highly appreciated. I hope I provided a helpful information regarding your concern! Let me know if you have any further questions. Be safe always!

Best Regards,

Leo