Problema para recuperar mi correo hackeado

Mi correo ******@hotmail.com con mas de 14 años en mi poder fue hackeado recientemente y cambiado su direccion por ******@achtungmail.net, no tengo idea como lograron eso, pero la cuenta original sigue asociada en mi PC, laptop y en mi cuenta de ICloud y no he recibido la atencion necesaria para mi caso, cuando logre comunicarme por chat llene un formulario y posteriormente me llego un correo
SIR24956325 - Account Escalation Request

Hello ,

We need additional information to investigate your case. Please share as much information as possible to help us verify account ownership.

Please submit an Account Recovery Form . If you submitted your information directly to Microsoft Account Access Support and we were unable to successfully validate the account, you will receive a nine-digit reference number.

• Account recovery reference number:
• The alternate email address you supplied in your online account recovery form.

IP Address

List your IP address from a location where you accessed the account successfully in the past. If you have accessed the account from multiple locations or devices, you may want to provide more than one IP address.

An IP address beginning in 192.168 or 10.0 is your internal network IP address and is not valid for entry. To gather this information, search for "What is my IP".

1.  
2.  
3.  

Payment Information Used for Purchases on the Account

Provide up to three payment methods used for purchases on the account. Please do not include your full card number.

• Payment Method 1
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:
• Payment Method 2
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:
• Payment Method 3
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:

Account Contents and Proof of Purchase

Please provide up to three of each of the following for any games, subscriptions, or other items purchased and added to your account.

Names of Games, Subscriptions, or Other Content on the Account:

1.  
2.  
3.  

Proof of Purchase: Attach photos of order confirmations, receipts, or transaction IDs for up to three recent purchases on the account. Order confirmations and receipts must clearly show the item purchased, purchase date, and purchase amount.

Basic Account Information

• Name:
• Date of Birth:
• Country/Region:
• Region/Province/State:
• Zip/Postcode:

Xbox Information

If you are not an Xbox user, you may skip this section. If you use this account for Xbox, please provide the following:

• Gamertag:
• Xbox Console Serial Number*:
• Xbox Network Device ID**:

*To find your Xbox Console Serial Number:

• Your console serial number can be found on a sticker located on the bottom or back of the console.
• Alternatively, navigate to Profile & System > Settings > System > Console Info on the console.

**To find your Xbox Network Device ID:

• On an Xbox console, navigate to Profile & System > Settings > System > Console Info.
• On a Windows PC, open the Xbox app and navigate to Settings > About > Device > Xbox Network Device ID. If you cannot access the Xbox app, go to Settings > Privacy & Security > Diagnostics & Feedback > View Diagnostic Data, search for "xbl", and use the value labeled "did".

Account History

• Account creation date:
• Last time you logged into the account:
• Last time you changed your password:
• Additional contact email address or phone number associated with the account:

1.  
2.  
3.  

Sincerely,

Microsoft Customer Support

Microsoft Privacy Statement  |  Microsoft Services Agreement

Legal Disclaimer: The information contained in this message may be privileged and confidential. It is intended only for the individual or entity to whom it is addressed. If you are not the intended recipient, any distribution or use of this message is prohibited. If you received this message in error, please notify the sender and delete all copies.

Hello ,

We need additional information to investigate your case. Please share as much information as possible to help us verify account ownership.

Please submit an Account Recovery Form . If you submitted your information directly to Microsoft Account Access Support and we were unable to successfully validate the account, you will receive a nine-digit reference number.

• Account recovery reference number:
• The alternate email address you supplied in your online account recovery form.

IP Address

List your IP address from a location where you accessed the account successfully in the past. If you have accessed the account from multiple locations or devices, you may want to provide more than one IP address.

An IP address beginning in 192.168 or 10.0 is your internal network IP address and is not valid for entry. To gather this information, search for "What is my IP".

1.  
2.  
3.  

Payment Information Used for Purchases on the Account

Provide up to three payment methods used for purchases on the account. Please do not include your full card number.

• Payment Method 1
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:
• Payment Method 2
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:
• Payment Method 3
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:

Account Contents and Proof of Purchase

Please provide up to three of each of the following for any games, subscriptions, or other items purchased and added to your account.

Names of Games, Subscriptions, or Other Content on the Account:

1.  
2.  
3.  

Proof of Purchase: Attach photos of order confirmations, receipts, or transaction IDs for up to three recent purchases on the account. Order confirmations and receipts must clearly show the item purchased, purchase date, and purchase amount.

Basic Account Information

• Name:
• Date of Birth:
• Country/Region:
• Region/Province/State:
• Zip/Postcode:

Xbox Information

If you are not an Xbox user, you may skip this section. If you use this account for Xbox, please provide the following:

• Gamertag:
• Xbox Console Serial Number*:
• Xbox Network Device ID**:

*To find your Xbox Console Serial Number:

• Your console serial number can be found on a sticker located on the bottom or back of the console.
• Alternatively, navigate to Profile & System > Settings > System > Console Info on the console.

**To find your Xbox Network Device ID:

• On an Xbox console, navigate to Profile & System > Settings > System > Console Info.
• On a Windows PC, open the Xbox app and navigate to Settings > About > Device > Xbox Network Device ID. If you cannot access the Xbox app, go to Settings > Privacy & Security > Diagnostics & Feedback > View Diagnostic Data, search for "xbl", and use the value labeled "did".

Account History

• Account creation date:
• Last time you logged into the account:
• Last time you changed your password:
• Additional contact email address or phone number associated with the account:

1.  
2.  
3.  

Sincerely,

Microsoft Customer Support

Microsoft Privacy Statement  |  Microsoft Services Agreement

Legal Disclaimer: The information contained in this message may be privileged and confidential. It is intended only for the individual or entity to whom it is addressed. If you are not the intended recipient, any distribution or use of this message is prohibited. If you received this message in error, please notify the sender and delete all copies.SIR24956325 - Account Escalation Request

Hello ,

We need additional information to investigate your case. Please share as much information as possible to help us verify account ownership.

Please submit an Account Recovery Form . If you submitted your information directly to Microsoft Account Access Support and we were unable to successfully validate the account, you will receive a nine-digit reference number.

• Account recovery reference number:
• The alternate email address you supplied in your online account recovery form.

IP Address

List your IP address from a location where you accessed the account successfully in the past. If you have accessed the account from multiple locations or devices, you may want to provide more than one IP address.

An IP address beginning in 192.168 or 10.0 is your internal network IP address and is not valid for entry. To gather this information, search for "What is my IP".

1.  
2.  
3.  

Payment Information Used for Purchases on the Account

Provide up to three payment methods used for purchases on the account. Please do not include your full card number.

• Payment Method 1
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:
• Payment Method 2
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:
• Payment Method 3
  • Full Name of Card Holder:
    • Expiration Date:
      • Last 4 Digits of Card Number:

Account Contents and Proof of Purchase

Please provide up to three of each of the following for any games, subscriptions, or other items purchased and added to your account.

Names of Games, Subscriptions, or Other Content on the Account:

1.  
2.  
3.  

Proof of Purchase: Attach photos of order confirmations, receipts, or transaction IDs for up to three recent purchases on the account. Order confirmations and receipts must clearly show the item purchased, purchase date, and purchase amount.

Basic Account Information

• Name:
• Date of Birth:
• Country/Region:
• Region/Province/State:
• Zip/Postcode:

Xbox Information

If you are not an Xbox user, you may skip this section. If you use this account for Xbox, please provide the following:

• Gamertag:
• Xbox Console Serial Number*:
• Xbox Network Device ID**:

*To find your Xbox Console Serial Number:

• Your console serial number can be found on a sticker located on the bottom or back of the console.
• Alternatively, navigate to Profile & System > Settings > System > Console Info on the console.

**To find your Xbox Network Device ID:

• On an Xbox console, navigate to Profile & System > Settings > System > Console Info.
• On a Windows PC, open the Xbox app and navigate to Settings > About > Device > Xbox Network Device ID. If you cannot access the Xbox app, go to Settings > Privacy & Security > Diagnostics & Feedback > View Diagnostic Data, search for "xbl", and use the value labeled "did".

Account History

• Account creation date:
• Last time you logged into the account:
• Last time you changed your password:
• Additional contact email address or phone number associated with the account:

1.  
2.  
3.  

Sincerely,

Microsoft Customer Support

Microsoft Privacy Statement  |  Microsoft Services Agreement

Legal Disclaimer: The information contained in this message may be privileged and confidential. It is intended only for the individual or entity to whom it is addressed. If you are not the intended recipient, any distribution or use of this message is prohibited. If you received this message in error, please notify the sender and delete all copies.

El correo lo llene en su totalidad y lo respondi con toda la informacion y evidencias a: [email protected], el dia de hoy 72 horas despues vuelvo y me comununico y lo que me dicen es esto: Hello,

 

Thank you for reaching out. This case was previously closed as it was either resolved or closed due to non-response after multiple contact attempts. In both situations, a closure email explaining the reason would have been sent to you. If you require further assistance, please open a new case by visiting hxxps://support.microsoft.com/.

 

Best regards,

 

Microsoft Account Safety

Osea es absurdo, ninguno de los metodos para recuperar la cuenta me estan funcionando debido a que no tengo acceso a la misma, pero tengo las fotos, evidencias, tarjetas con las que se hicieron compras varias veces, direcciones IPS, contraseñas utilizadas de hecho este correo lo estoy escribiendo desde el gmail original de respaldo que he tenido toda la vida como correo de recuperacion, entonces necesito ayuda para poder recuperar mi cuenta en la que ya gaste dinero y tengo años con ella