¿Cómo contacto directamente a soporte de microsoft?

Question

¿Cómo contacto directamente a soporte de microsoft?

Valentina Purralef 0

Anoche me hackearon mi cuenta de microsoft, cambiaron el correo asociado e incluso el de recuperación, la contraseña e incluso la app de autenticación oficial de microsoft. Estuve leyendo y tratando de hacer los formularios que aparecen en otras preguntas, pero simplemente aparece como "cuenta eliminada" y no me deja, yo tengo el Minecraft Java & Bedrock comprados, asociados a mi cuenta original, tuve que crearme esta para obtener una ayuda, traté de igual forma desde Xbox y me pide el "ID" del dispositivo, pero como no tengo acceso a mi cuenta tampoco puedo verlo. ¿Cómo contacto con alguien para resolver esto? Utilicé ya todas las medidas y recomendaciones desde preguntas pero no hay respuesta alguna que solucione realmente el problema.

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Answer 1

Hello

Welcome to the Microsoft Outlook Community

Good afternoon, @Valentina Purralef . I understand the difficulty in regaining access to your account. As the verification of ownership is performed by Microsoft systems, we are unable to recover or change the account directly through the Community.

If you were unable to complete the recovery normally, I recommend using the Microsoft Sign-in Helper first. If necessary, it can direct you to the recovery form:

https://aka.ms/sign-in-helper

When filling out the form, provide as much account-related information as possible. Microsoft advises that the analysis and result are sent to the email address provided in the form, typically within 24 hours.

If the account is blocked or suspended, the procedure is different and the specific reactivation form indicated by Microsoft must be used.

Account Reinstatement Form

To access dedicated support and speak with an agent:

Go to this link Contact – Microsoft Support

Briefly describe your problem in the search box

Scroll to the bottom of the page -> select Sign in to contact support

Sign in to another available personal Microsoft account.

Under Products and Services, select "Other Products"; under Categories, select "Manage account security" and click Confirm.

Click "Chat with a support agent in your browser" (Business hours only)

I hope these guidelines help guide your application. If possible, come back to report the result. Your feedback can also help other community members who are going through a similar situation.