Como puedo solicitar reintegro ante un debito no reconocido

Hello,

Thank you for posting your question in the Microsoft Q&A community.

Unfortunately, account-specific issues aren't supported through the Q&A forums because community members do not have access to account information, order details, or purchase records.

For assistance, I recommend reviewing the relevant Microsoft Support article. If you're requesting a refund, it's also a good idea to contact Microsoft Support as soon as possible, as refund eligibility may be subject to specific policies and timeframes.

Cómo investigar un cargo de facturación de Microsoft

I hope this helps point you in the right direction and that you're able to resolve the issue soon.