me han robado la cuenta como la recupero

Question

me han robado la cuenta como la recupero

shadow craft 0

Ayer me metieron un troyano y se empezaron a meter a todas mis cuentas e intentar robarlas pero la única que no se salvo fue la de Microsoft y parece ser que al intentar iniciar sesión me aparece como que no existe pero a veces me sale como que han cambiado el correo y no se cual es ni la contraseña estoy intentando recuperarla lo antes posible que puedo hacer, voy a perder mis juegos y mis cosas compradas, porque también he perdido la de xbox

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Answer 1

Hello

Welcome to the Microsoft Outlook Community

Good afternoon, @shadow craft . I understand the difficulty in regaining access to your account. As the verification of ownership is performed by Microsoft systems, we are unable to recover or change the account directly through the Community.

If you were unable to complete the recovery normally, I recommend using the Microsoft Sign-in Helper first. If necessary, it can direct you to the recovery form:

https://aka.ms/sign-in-helper

When filling out the form, provide as much account-related information as possible. Microsoft advises that the analysis and result are sent to the email address provided in the form, typically within 24 hours.

If the account is blocked or suspended, the procedure is different and the specific reactivation form indicated by Microsoft must be used.

Account Reinstatement Form

To access dedicated support and speak with an agent:

Go to this link Contact – Microsoft Support

Briefly describe your problem in the search box

Scroll to the bottom of the page -> select Sign in to contact support

Sign in to another available personal Microsoft account.

Under Products and Services, select "Other Products"; under Categories, select "Manage account security" and click Confirm.

Click "Chat with a support agent in your browser" (Business hours only)

I hope these guidelines help guide your application. If possible, come back to report the result. Your feedback can also help other community members who are going through a similar situation.