I will answer you in English based on your previous message. As a friendly suggestion, posting in Spanish may help your question reach a wider audience and increase the chances of receiving assistance from other community members.
Welcome CARUANA PARRA, CARLOS,
I'm sorry you're having trouble accessing your account settings.
To better understand the situation, could you please confirm:
- Is the account shown on the sign-in screen a Local Account or a Microsoft account (email address)?
- Can you currently sign in to Windows using your PIN and reach the desktop normally?
In the meantime, you can check whether your account is configured with a password:
- Press Windows + R> type
netplwizand press Enter. - Select your account and check whether "Users must enter a user name and password to use this computer" is enabled.
If you can still access the desktop, you can also check the account type:
- Open Settings > Accounts > Your info
- Let me know whether it shows Local account or Microsoft account.
The message about the sign-in or password being blocked may be related to multiple unsuccessful sign-in attempts, so please avoid repeatedly guessing passwords until we identify the account type.
Looking forward to your update.