UK Age Verification restricting access to social features in a Spanish account

Daniel 0 Puntos de reputación
2026-09-12T07:44:16.6966667+00:00

The issue happened while trying to access the community liveries in Forza Motorsport (via Steam PC). It tells me that this feature is restricted as per my account parental control settings on Xbox.com. In the parental control settings, theres one that stand out from the rest, its about whose community creations I can see, its set to "friends" by default, and when I click "everyone" and refresh the page, its back on "friends". When I logged into my Xbox Live account on PC, I read a message on my inbox by Xbox telling me about the UK Age Verification. I am over 18 and most importantly I've never been to the UK, I am Spanish and my Xbox account was set in Spain. My Microsoft Account was mistakenly set to the UK (idk why) why possibly cause the system to flag my account as needing verification, but after changing it to Spain, the problem has not been solved, in fact, I tried to complete the age verification even though I don't need to, and when I logged my account into the system it displayed a message telling me that my account does not need age verification (due to it being set in Spain now, I guess) so I have no way out of this. Can my account be checked to see if it's still incorrectly flagged as needing age verification on the backend? I do not want to complete the age verification. I want to not need to complete it since I am not a UK citizen.

update: I found out that the parental control settings on my current Microsoft/Xbox account do not allow me to change the "__You can see and upload community creations"__setting to everyone, but I created a Microsoft family group with an older account as organiser, invited the current account to the group and tried to change that setting from the older account and its still the same as you can see in the screenshots (wolfdp is the older account, acting as orginiser of the family group, from which I can adjust the privacy settings, danrp54 is the current account on which I am playing the game and is suffering this issue) this leads me to believe theres still something wrong on the backend with my current account (danrp54, the one I am using to post this right now)Captura de pantalla 2026-09-12 225713

Captura de pantalla 2026-09-12 225543

Windows para el hogar | Windows 11 | Cuentas, perfiles e inicio de sesión
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  1. Dio Xavier 297.1K Puntos de reputación Moderador voluntario
    2026-09-13T00:31:44.6533333+00:00

    Hola

    Bienvenido/a a la Comunidad de Microsoft

    Buenas noches, @Daniel . Esta verificación de edad es obligatoria en algunos países. Si tu ubicación no se encuentra entre ellas, envía tus comentarios a Microsoft pulsando Win+F para abrir el Centro de comentarios. Esto es necesario porque no existe una solución efectiva a través de los canales de soporte. El mensaje parece estar siendo enviado a usuarios con una ubicación geográfica incorrecta. Este error ya ha sido reportado, pero es importante que los usuarios lo reporten para una corrección más rápida.

    ¡Mucha suerte! Cuéntanos el resultado.

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