me sale la pantalla automatic repair y no me funciona ni el teclado ni el ratón

Hello! Alberto. Thanks for the details.

You need to confirm if USB input works before Windows loads.

1. Turn the device completely off.
2. Power it on and immediately start tapping the key to enter BIOS:
   • Usually Del, F2, or Esc on Blackview systems.
3. If the keyboard works in BIOS, good — this means hardware is fine; it’s Windows blocking drivers.
   • → Continue to Step 4.
4. If the keyboard does not work even in BIOS, it’s a hardware/firmware issue:
   • Try a different wired keyboard.
   • Reset BIOS (if there’s a small “reset” pinhole or CMOS jumper).
   • If still dead, it’s a motherboard USB controller failure — you’ll need service.

See if this helps. If you need further assistance, just let me know.

Best regards,

Kimberly