No puedo acceder a mi cuenta

Hello Roberto,

Thank you for reaching out to Microsoft Q&A Support forum.

I can understand you're facing a recurring login problem with your Microsoft account where, even after successfully changing your password, the system keeps asking for your credentials and eventually blocks access again.

Why this is happening: This usually happens when Microsoft detects conflicting or suspicious login attempts—often caused by outdated credentials stored on other devices or apps still trying to sign in with the old password. It can also be triggered by security settings, syncing issues, or multiple devices not updating properly after the password change.

Here’s how to troubleshoot and hopefully resolve it:

1. Sign out of all devices and apps, then sign back in with your new password. This ensures no old credentials are lingering.
2. Clear browser cache and cookies: If you're using a browser to log in, old session data might be interfering.
3. Update saved passwords: Check your browser or password manager to make sure it’s not auto-filling the old password.
4. Enable Two-factor authentication(2FA) properly: If you haven’t already, setting up two-factor authentication can help secure your account and reduce suspicious login flags. Here is a link on how to set it up successfully: https://support.microsoft.com/account-billing/how-to-use-two-step-verification-with-your-microsoft-account-c7910146-672f-01e9-50a0-93b4585e7eb4

I hope these helps! Please do not hesitate to contact again if you need further assistance.

Thank you for your time.

Best Regards,
Obyziotta / Microsoft Q&A Support Moderator

no me deja acceder a mi cuenta de office, y necesito hacer tareas por favor ayudenme a resolverlo