Como puedo acceder a mi correo si me pide authenticador y ese celular esta estraviado

Hi, ROMERO M. Erick Efren TERNIUM [MX

Good day!

Thank you for posting to Microsoft Community. We are glad to assist you!

According to your description, it sounds like you're experiencing some frustrating issues with the **Microsoft Authenticator app and lost the access of your work account.**I'm really sorry to hear you're having such a frustrating experience.

As specific support channel resource for certain different support scope and attributes. Since we're focusing on Exchange Online, we're afraid that we could not give you an appropriate suggestion here. For this given issue is relates to theMicrosoft Authenticator and we do not have enough testing environment and fixing tool for this so this is really out of the scope of support in this community.

Therefore,would you please place your query in the right place in here -Microsoft Authenticator Tech Forum.

Microsoft Microsoft Authenticator  tech support experts in here who are responsible for consult about this given issue and  will provide you further help.

In addition, would you please tell us whether you're using an Office 365 for business account?

If so, please ask your administrator reset the MFA as soon as possible for you --Administración de métodos de autenticación para Microsoft Entra autenticación multifactor - Microsoft Entra ID | Microsoft Learn.

If your administrator does not familiar from the above, the final option for you is ask your administrator contacting Microsoft Data Protection team by phone support -Buscar números de teléfono de soporte técnico de Microsoft 365 para empresas por país o región - Microsoft 365 admin | Microsoft Learn.

Microsoft Data Protection team has only required permission to reset your account on the backend.They are the only responsible and privileged support team for account questions.

During the phone call, you will need to provide the information you have received through your subscription, such as: Your company name, billing information, phone number, alternate email address, etc. Therefore, our privacy team can help you reset your multi-factor authentication, and after the reset, you can add your account back to your authenticator app on your new phone and set it up from scratch or choose a different authentication method to log in to your account.

Here are some tips and an example of a prompt to help you navigate the IVR more effectively:

In some countries, it is an automated conversation like: First, when you call the hotline, it will be asked as follows:

IVR: What kind of problem are you concerned about?

Customer: Lost account.

IVR: What kind of product do you use?

Customer: Office 365 for business.

IVR confirmation: education or company account?

Customer: For companies

IVR: Are you an administrator?

Customer: Yes.

IVR: Do you have the other administrator in your organization?

Customer: No.

IVR: Do you need a... Service request?

Customer: Yes

Thank you for your precious time and your kind understanding.

I hope this information helps you to reach data protection team to open ticket.
Hope you everything is going well for you.

Thank you for your precious time and your understanding would be highly appreciated.

Sincerely,

Alex | Microsoft Community Moderator.