Los mails anclados en la app en Android no se muestran en los resultados filtrados por anclado

Question

Los mails anclados en la app en Android no se muestran en los resultados filtrados por anclado

DV2 The Fox 0

Tengo 5 e-mails anclados desde Firefox PC

Estos aparecen arriba del todo correctamente

Si voy a la app de Outlook desde Android y filtro por contenidos anclados ESTOS NO SALEN EN LA APP

Y si, ya intente desanclarlos y re-anclarlos desde la app pero NO SALEN IGUALMENTE

Galaxy S26 Ultra, todo actualizado

Hornblower409 18,700 Puntos de reputación

2026-10-23T23:36:16.9466667+00:00

@DV2 The Fox said

I already tried unpinning and re-pinning them from the app, but they still don't appear.

1 -- New? Send yourself a brand new test email and pin it from Android. Wait for the sync.

2 -- Moved? From Android, move a pinned to Archive. Wait for the sync so it shows up in Archive in Web. From Android, Move it back to the Inbox and pin.
Hornblower409 18,700 Puntos de reputación

2026-10-26T15:03:55.4166667+00:00

@DV2 The Fox

Are you still facing the same issue?
DV2 The Fox 0 Puntos de reputación

2026-10-26T15:06:17.6933333+00:00

If i send an e-mail from my Gmail account to the Hotmail one via Firefox PC the e-mail appears. I pin it on Android and it appears at the top and also within the 3 lines -> pinned option, but the other ones DOESN'T appears there...
Hornblower409 18,700 Puntos de reputación

2026-10-26T15:20:00.2633333+00:00

@DV2 The Fox

Do I understand correctly - Pinning a new mail works OK? But the old pinned emails are still not working?

From Android, move an old pinned email to Archive. Wait for the sync so it shows up in Archive in Web. From Android, Move it back to the Inbox and pin again. Does it show on both as pinned?
DV2 The Fox 0 Puntos de reputación

2026-10-26T15:30:15.8266667+00:00

I moved the 3 ALREADY PINNED mails to archive, they appear later instantly on Web. Put them back on the inbox. Poke the 3 lines option and the pinned option wasn't there YET the e-mails are still shown as pinnedIf, after the above, on Android, i unpin them and pin them again from the INBOX these still won't show on the pinned filter (In the normal search it still has that blue highlighted "I'm pinned" and "i'm pinned" icon next to the Inbox text below the date

If, from Android i unpin them FROM THE INBOX, sent them to archive, fully close and open app, recover the mails to Inbox, repeat the close and open, pin again, restart, then show the filter, then they won't show off
Hornblower409 18,700 Puntos de reputación

2026-10-26T15:47:44.1733333+00:00
@DV2 The Fox

This gets confusing, so please bear with me.

As I read it, after the Move test:

The old messages continue to display the pin indicator.

Outlook Web still regards them as pinned.

Android shows them as pinned when viewing the item.

But they never appear in the Android Pinned filter list.

If so, then the conclusion would seem to be that the old pinned messages are broken in some way that is causing them to be skipped by the Android Pinned Filter and moving them does not correct the problem.

Since new mail pins correctly, all I can think of is to Forward the old pinned to yourself, pin the new version, and delete the originals.

I realize that this is just a kluge, but that's all I've got other than bringing in Microsoft Support so that they can examine the messages on the mail server.

Outlook Web - Free In-App Support

Logon to https://outlook.cloud.microsoft/

From the main menu: Help -> ? Help

{This should open the Help side panel}

Search Help -> {Your problem} and press Enter

Still need help? [Yes]

If you get "We're here to help": Tell us your problem -> {Your problem, again} [Get Help]

[Sign In] {Use any Outlook/Microsoft account}

Choose a support option -> Chat with a support agent in your web browser
DV2 The Fox 0 Puntos de reputación

2026-10-26T16:26:35.4833333+00:00

For some reason whenever i click "Yes" in your 5th step it asks me to login, even tho i am logged in. I click on it, a window pops up, i click the already existant account i use and then the window closes up, leaving me with the same login side bar page without progression

Via Firefox PC

Additional info: The previous pinned mails were from September 9th to 11th, so it's not "that old" that it doesn't works...
Hornblower409 18,700 Puntos de reputación

2026-10-26T17:22:25.0766667+00:00

@DV2 The Fox said

The previous pinned mails were from September 9th to 11th, so it's not "that old" that it doesn't works...

Understand that they are not that old. My only guess is that during that period something went wonky with the sync and "Pinned" for those messages got set to some value that the Pinned Filter doesn't understand. I have no idea how any of this actually operates under the hood, so this is all pure conjecture.

"Yes" in your 5th step it asks me to login, even tho i am logged in. I click on it,

That's normal. It always takes you thru a Sign-In, even if you are already signed in.

a window pops up, i click the already existant account i use and then the window closes up,

That's not normal.

Try a private/incognito browser session and start over at https://outlook.cloud.microsoft/
Make it past the Help Sign-In?

3 respuestas

Su respuesta

Hornblower409 18,700 Puntos de reputación

2026-10-23T23:36:16.9466667+00:00

@DV2 The Fox said

I already tried unpinning and re-pinning them from the app, but they still don't appear.

1 -- New? Send yourself a brand new test email and pin it from Android. Wait for the sync.

2 -- Moved? From Android, move a pinned to Archive. Wait for the sync so it shows up in Archive in Web. From Android, Move it back to the Inbox and pin.
Hornblower409 18,700 Puntos de reputación

2026-10-26T15:03:55.4166667+00:00

@DV2 The Fox

Are you still facing the same issue?
DV2 The Fox 0 Puntos de reputación

2026-10-26T15:06:17.6933333+00:00

If i send an e-mail from my Gmail account to the Hotmail one via Firefox PC the e-mail appears. I pin it on Android and it appears at the top and also within the 3 lines -> pinned option, but the other ones DOESN'T appears there...
Hornblower409 18,700 Puntos de reputación

2026-10-26T15:20:00.2633333+00:00

@DV2 The Fox

Do I understand correctly - Pinning a new mail works OK? But the old pinned emails are still not working?

From Android, move an old pinned email to Archive. Wait for the sync so it shows up in Archive in Web. From Android, Move it back to the Inbox and pin again. Does it show on both as pinned?
DV2 The Fox 0 Puntos de reputación

2026-10-26T15:30:15.8266667+00:00

I moved the 3 ALREADY PINNED mails to archive, they appear later instantly on Web. Put them back on the inbox. Poke the 3 lines option and the pinned option wasn't there YET the e-mails are still shown as pinnedIf, after the above, on Android, i unpin them and pin them again from the INBOX these still won't show on the pinned filter (In the normal search it still has that blue highlighted "I'm pinned" and "i'm pinned" icon next to the Inbox text below the date

If, from Android i unpin them FROM THE INBOX, sent them to archive, fully close and open app, recover the mails to Inbox, repeat the close and open, pin again, restart, then show the filter, then they won't show off
Hornblower409 18,700 Puntos de reputación

2026-10-26T15:47:44.1733333+00:00

@DV2 The Fox

This gets confusing, so please bear with me.

As I read it, after the Move test:

The old messages continue to display the pin indicator.

Outlook Web still regards them as pinned.

Android shows them as pinned when viewing the item.

But they never appear in the Android Pinned filter list.

If so, then the conclusion would seem to be that the old pinned messages are broken in some way that is causing them to be skipped by the Android Pinned Filter and moving them does not correct the problem.

Since new mail pins correctly, all I can think of is to Forward the old pinned to yourself, pin the new version, and delete the originals.

I realize that this is just a kluge, but that's all I've got other than bringing in Microsoft Support so that they can examine the messages on the mail server.

Outlook Web - Free In-App Support

Logon to https://outlook.cloud.microsoft/

From the main menu: Help -> ? Help

{This should open the Help side panel}

Search Help -> {Your problem} and press Enter

Still need help? [Yes]

If you get "We're here to help": Tell us your problem -> {Your problem, again} [Get Help]

[Sign In] {Use any Outlook/Microsoft account}

Choose a support option -> Chat with a support agent in your web browser
DV2 The Fox 0 Puntos de reputación

2026-10-26T16:26:35.4833333+00:00

For some reason whenever i click "Yes" in your 5th step it asks me to login, even tho i am logged in. I click on it, a window pops up, i click the already existant account i use and then the window closes up, leaving me with the same login side bar page without progression

Via Firefox PC

Additional info: The previous pinned mails were from September 9th to 11th, so it's not "that old" that it doesn't works...
Hornblower409 18,700 Puntos de reputación

2026-10-26T17:22:25.0766667+00:00

@DV2 The Fox said

The previous pinned mails were from September 9th to 11th, so it's not "that old" that it doesn't works...

Understand that they are not that old. My only guess is that during that period something went wonky with the sync and "Pinned" for those messages got set to some value that the Pinned Filter doesn't understand. I have no idea how any of this actually operates under the hood, so this is all pure conjecture.

"Yes" in your 5th step it asks me to login, even tho i am logged in. I click on it,

That's normal. It always takes you thru a Sign-In, even if you are already signed in.

a window pops up, i click the already existant account i use and then the window closes up,

That's not normal.

Try a private/incognito browser session and start over at https://outlook.cloud.microsoft/
Make it past the Help Sign-In?

Answer 1

Brian Tillman 28,135 Asesor independiente

Hola. Soy Brian y trataré de ayudar.

¿Quién es tu proveedor de correo? Outlook Mobile (Android o iOS) gestiona los pines de forma diferente al correo web para algunos tipos de cuentas y proveedores de correo. Probé el fijar entre Outlook.com y Outlook para Android y funciona bien. Fijé algo en Outlook para Android y luego inicié sesión en mi cuenta de Outlook.com y estaba fijado ahí. Lo desfijé en Outlook.com y el PIN se eliminó en Outlook para Android. Sin embargo, la documentación que encontré indicaba que para algunos proveedores, como Yahoo o Google que usan una cuenta IMAP, el fijamiento no se mantiene; es local en Outlook para Android.

DV2 The Fox 0 Puntos de reputación

2026-10-23T21:32:26.6266667+00:00

El proveedor de correo es Outlook
DV2 The Fox 0 Puntos de reputación

2026-10-23T21:32:57.2533333+00:00

El proveedor de correo es Outlook

Answer 2

Brian Tillman 28,135 Asesor independiente

Dices que el proveedor de correo es Outlook. ¿Significa eso que tu dirección termina en @outlook.com? Si no, ¿qué sigue al @ en tu dirección?

DV2 The Fox 0 Puntos de reputación

2026-10-23T21:40:03.8533333+00:00

@hotmail.com

Answer 3

Brian Tillman 28,135 Asesor independiente

Bueno, he conseguido que funcione, así que no sé qué decir. Quizá alguien más tenga una idea. Perdón.

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