Regression: Word for iPad 2.112.1 crashes when opening specific DOCX files after update

Question

Regression: Word for iPad 2.112.1 crashes when opening specific DOCX files after update

Eduardo Rosa 0

Hello,

Since updating Microsoft Word for iPad to version 2.112.1, the application crashes every time I open certain DOCX files.

Environment

Device: iPad Air (5th generation)
iPadOS: Latest available version
Microsoft Word: 2.112.1

Issue

Several DOCX documents that previously opened without any issues now consistently cause Word to crash.

When I tap one of the affected files, Word freezes for approximately 1–2 seconds and then closes without displaying any error message.

The issue is 100% reproducible with the same documents.

Troubleshooting already performed

I have already tried all of the following without success:

Updated iPadOS to the latest version.
Reinstalled Microsoft Word.
Restarted the iPad.
Saved the affected documents with different names.
Created copies of the documents.
The problem still occurs.

Additional information

The affected documents are stored locally on the iPad (not in OneDrive or iCloud).
The same documents open correctly in Apple Pages on the same iPad.
The same documents also open correctly in Microsoft Word for Windows.
Other DOCX files open normally in Word for iPad.
Most of the affected documents contain tables.

Additional testing

I compared one affected document with another very similar document that opens correctly.

Both documents:

have a very similar layout,
use tables with the same overall structure,
were created in the same way.

However, only one of them causes Word for iPad to crash.

This suggests that the issue is not simply caused by the presence of tables, but by the way Word for iPad version 2.112.1 processes certain DOCX files.

Conclusion

Based on all the tests performed, this appears to be a regression introduced in Word for iPad version 2.112.1, rather than a problem with the documents themselves.

I can provide:

an affected document that always reproduces the crash,
another very similar document that opens correctly,

if this helps reproduce and investigate the issue.

Thank you.

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Answer 1

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Answer 2

Lucus-V 14,390 Personal externo de Microsoft Moderador

Hi Eduardo Rosa,

Please note that this is the Microsoft Q&A forum for the Portuguese community. However, since your post was submitted in English, I will respond in English to better assist you.

Thank you for the detailed explanation and for sharing the troubleshooting steps you have already tried.

To help us investigate further, could you try reproducing the issue on another iPad, or if available, an iPhone? This will help determine whether the behavior is specific to a particular device or occurs across multiple devices.

If you discover any differences in the results, or if you have any additional information, please feel free to let me know.

Lucus-V 14,390 Puntos de reputación Personal externo de Microsoft Moderador

2026-08-02T15:55:36.3866667+00:00

Hi Eduardo Rosa,

I hope everything is going well on your end. Just wanted to check in and see how things are going for you lately, anything you'd like to share or discuss?
Eduardo Rosa 0 Puntos de reputación

2026-08-03T10:15:42.4366667+00:00
Hi,

Thank you for your reply.

I have now tested the same affected document on another iOS device (iPhone) using Microsoft Word, and the application crashes in exactly the same way.

Results

The same DOCX file crashes Microsoft Word on both my iPad Air (5th generation) and an iPhone.

Word freezes for about 1–2 seconds and then closes without displaying any error message.

The issue is 100% reproducible on both devices.

The same document opens correctly in Apple Pages on both devices.

The same document also opens correctly in Microsoft Word for Windows.

Other DOCX files continue to open normally.

Based on these tests, the issue does not appear to be device-specific. It seems to be related to how Word for iOS/iPadOS version 2.112.1 handles certain DOCX documents.

I can provide:

an affected document that always reproduces the crash,

another very similar document that opens correctly,

if this would help your investigation.

Thank you for your assistance. Hi,

Thank you for your reply.

I have now tested the same affected document on another iOS device (iPhone) using Microsoft Word, and the application crashes in exactly the same way.

Results

The same DOCX file crashes Microsoft Word on both my iPad Air (5th generation) and an iPhone.

Word freezes for about 1–2 seconds and then closes without displaying any error message.

The issue is 100% reproducible on both devices.

The same document opens correctly in Apple Pages on both devices.

The same document also opens correctly in Microsoft Word for Windows.

Other DOCX files continue to open normally.

Based on these tests, the issue does not appear to be device-specific. It seems to be related to how Word for iOS/iPadOS version 2.112.1 handles certain DOCX documents.

I can provide:

an affected document that always reproduces the crash,

another very similar document that opens correctly,

if this would help your investigation.

Thank you for your assistance.
Lucus-V 14,390 Puntos de reputación Personal externo de Microsoft Moderador

2026-08-03T15:48:48.1666667+00:00
Hi Eduardo Rosa,

Thank you very much for providing such a detailed troubleshooting summary. It is greatly appreciated and helps us better understand the issue.

I truly wish I could assist you directly with this issue. However, the behavior you're experiencing appears to be related to backend systems and service-level functionality. Unfortunately, we do not have the access, authority or resources required to investigate or implement changes at that level.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Given these limitations, the most appropriate avenue for product changes or feature requests is to:

Send feedback through Word application.

Send feedback to Microsoft with the Feedback Hub app.

Thank you for your understanding, and I hope the support team can resolve this for you soon.