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My OneDrive stopped working suddenly this morning. Yesterday everything worked normally.
I can sign in successfully, but I cannot open or download any files.
I have already tested:
• Multiple computers • Multiple browsers • Incognito mode • WiFi and mobile data • Two different Microsoft accounts • Different OneDrive libraries
The problem is identical everywhere.
Excel can display Recent files, but opening or downloading any document fails.
OneDrive shows Unknown rendering error.
SharePoint shows Something went wrong.
Accessing my.microsoftpersonalcontent.com returns an internal SharePoint error.
DNS resolution and HTTPS connectivity have been verified.
Please investigate the OneDrive/SharePoint backend using the following Correlation ID:
bb1d2aa2-7045-e000-6e44-6b92c6cec9f5
Date/Time: 23 July 2026
This appears to be a backend service issue rather than a client or network problem.
Un servicio de sincronización y hospedaje de archivos de Microsoft.
Olá
Bem-vindo á Comunidade Microsoft 365 e Office
Boa tarde, Eduardo. Obrigado por entrar em contato conosco e detalhar seu cenário. Detectamos instabilidade nos servidores Microsoft 365 a nível global.:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect