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Hi, they hacked my account yesterday at 1:18pm, I got a email at 1:16pm with a single-use code which I never required then the next email it said that my security info was deleted. (Passkey)
I didn't enter to weird pages, they changed my email address, password, phone number and logged off on every device which i can't re enter. I really need help with this and any time I try to do anything either asks me my address (which I don't have because it's been changed) or my phone number (that's been changed too).
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Hey there! Nice to meet you!
I'm sorry you are experiencing this.
Based on your description, the hacker was able to remove the account's primary email address/security info and replace it with their own email address.
Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.
Thank you for your understanding.
Best regards,
Darhyl
