I can´t access my outllook. Microsfot basic company plan

Disclaimer: This platform is in Spanish. However, I noticed that your message was written in English, so I will respond in English to ensure clarity and provide better assistance. If you would like me to proceed in Spanish, please do not hesitate to inform me.

Dear @CREOTEC,

Thank you for posting your question in the Microsoft Q&A forum. I am happy to assist you!

I sincerely apologize for the inconvenience you’ve experienced. I truly appreciate your patience during this time and thank you for bearing with us.

To understand the situation and be able to offer you relevant suggestions, I would need a little more information from you. Kindly help me in providing the following information. 

May I double confirm that you checked with your admin if your account still has license? To check this kindly sing into https://admin.microsoft.com/Adminportal/Home#/homepage with Admin credentials > choose Active User under Users >click on your username > choose Licenses and apps > Expand Apps > Make sure that Exchange Online (Plan1 or 2) is selected. If your account has license kindly uncheck it and reapply it then wait the sync period to see if it will make any difference.

If you don't have Admin privilege, kindly contact your organization Admin to check above for you. 

You may also refer to: Getting a mailbox not found error in Outlook on the web - Microsoft 365 admin | Microsoft Learn. 

If the issue still present, you may also (use admin account to) go to Office 365 Admin Center > Support > New Service Request. The support engineers there have the correct escalation channel, and this is the most efficient way to report such issue. You can refer to this article to check the way how to raise a ticket: Ways to contact support for business products - Admin help. The engineers in related team have higher permission and resources than us to help check the root cause from background directly. 

I look forward to your response. Kindly note that the above requested information is required for further analysis and troubleshooting of your situation.

Your patience and cooperation are much appreciated. Have a nice day! 

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