Acceso a Microsoft Teams gratuito mediante las credenciales personales o de la organización
This usually happens if the child account was created in a different region, the date of birth was recently changed, or the consent process did not fully complete on the parent account. Please try the following:
- Sign in to your parent account at Microsoft Family https://account.microsoft.com/family
- Remove the child account from your family group.
- Sign out of all Microsoft accounts in your browser, then clear cache or use InPrivate mode.
- Add the child account again from your organizer account and complete the consent process when prompted.
Can you let me know if:
- Is the child account set to the correct birth date?
- Are both accounts registered in the same country or region?
- Do you see any pending consent email in the parent account inbox?