Minor account stuck in consent loop

Erlin Garcia 0 Puntos de reputación
2026-02-20T22:01:35.3666667+00:00

My child's Microsoft account is locked in a parental consent loop. I added the account to my family as organizer, but it still asks for guardian consent and does not allow acceptance.

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  1. Julian A 645 Puntos de reputación Asesor independiente
    2026-02-20T23:15:03.07+00:00

    This usually happens if the child account was created in a different region, the date of birth was recently changed, or the consent process did not fully complete on the parent account. Please try the following:

    1. Sign in to your parent account at Microsoft Family https://account.microsoft.com/family
    2. Remove the child account from your family group.
    3. Sign out of all Microsoft accounts in your browser, then clear cache or use InPrivate mode.
    4. Add the child account again from your organizer account and complete the consent process when prompted.

    https://support.microsoft.com/en-us/account-billing/add-people-to-your-family-group-4a07b974-8103-16ad-6ea2-46549ca19e03

    https://support.microsoft.com/en-us/account-billing/managing-parental-consent-c6951746-8ee5-8461-0809-fbd755cd902e

    Can you let me know if:

    1. Is the child account set to the correct birth date?
    2. Are both accounts registered in the same country or region?
    3. Do you see any pending consent email in the parent account inbox?

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