no me carga la pagina de bitlocker

Content on this answer has been translated into English from its original language.**
Hello Adrián Valbuena Sánchez**

Welcome to Microsoft Q&A Forum

From your description, I understand that you are trying to access the BitLocker recovery key page but instead of loading, it shows an error.

Here are some steps that you can kindly follow to help resolve this issue:

1. Check Microsoft Service Status:
   • Visit Microsoft service health status and verify if there are service issues. if there's an outage, you'll need to wait until Microsoft resolves it.
2. Try a different browser/network:
   • Clear your browser cache and cookies.
   • Open the page in the incognito/Private mode.
   • Try another browser
   • Switch networks (Wifi - mobile data)
3. Consider the 30-day Security Lock:
   • If you changed your Microsoft account security info recently, you mid be locked out for up to 30 days. Unfortunately, Microsoft support cannot bypass this waiting period.
4. Check other Microsoft Account:
   • Log in with any other Microsoft accounts you may have used with the device. The recovery key may be stored there: [My Recovery Key]
5. Contact Microsoft Support:
   • If the page still won't load and you have ruled out outages, browser issues, or the 30-day lock, please contact Microsoft Support or fill out this One Customer Connector for live support.

I hope it helps, please feel free to let me know if you need any further assistance.

Hope you have a great day.

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