No me deja iniciar sesión con mi cuenta educativa de la UCLM

Question

No me deja iniciar sesión con mi cuenta educativa de la UCLM

Anónimas

Al intentar descargarme Microsoft Office e introducir mis credenciales de la universidad, me dice que mi cuenta está suspendida, cuando no es así, por lo que no puedo acceder al paquete educativo de Microsoft desde mi ordenador nuevo, sin embargo, en otros dispositivos (que ya lo tenía instalado con bastante anterioridad) si me dejó sin problema.

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Answer 1

Dear respected MARTA MORALEDA LOZANO,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

As per your description, it seems that you can use Office 365 apps on another device but when you try to log-in Office 365 desktop app on your new computer you get error message. For the situation you’ve encountered, I do understand the inconvenience caused and feel very sorry about it.

Generally, to use Office 365 apps, you need to have “The latest desktop version of Office” license in your Office 365 Business subscription account. To check whether your account have the right license and active status, please Log in https://portal.office.com/account/#subscriptions page Under Licenses section, make sure you have been assigned the “The latest desktop version of Office”.

Meanwhile, if possible, could you share the screenshot of the subscriptions page “Office 365” https://portal.office.com/account/#subscriptions so we can understand your exact scenario and provide our suggestion in a productive manner, perhaps some related screenshots will be helpful.

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Waqas Muhammad