How to get support to  Activate and apply $2000 grant to an existing subscription

Activate the $2,000 Azure grant from the Microsoft Nonprofit Hub and select the billing profile containing the existing subscription; after activation, the credit is shared across all subscriptions under that billing profile.^1^

Activate the grant

1. Identify the primary contact from the email titled “An Azure grant for [organization name] has been added to your account.” Only that contact can activate the offer.
2. Sign in to the Nonprofit Hub with the validated Microsoft account.
3. Open Offers.
4. Find Azure $2,000 Sponsorship, and select Activate.
5. Accept the Azure Sponsorship terms.
6. When prompted, choose the existing billing profile associated with the subscription rather than creating another profile.
7. Complete the guided setup.

Activation must be completed within 90 days of offer issuance, or the offer might expire. The organization must also have completed nonprofit eligibility validation.^1^

Confirm that the credit is applied

After activation:

1. Sign in to the Azure portal using the administrator account associated with the grant.
2. Open Billing → Payment Methods.
3. Select Azure Credits.
4. Verify that the $2,000 balance and usage appear.
5. Check that the selected billing account/profile is the one containing the existing subscription.

The credit covers eligible first-party Microsoft Azure services. It does not cover reserved instances, third-party Marketplace offers, or support plans. A payment card might be required during setup; usage exceeding the grant or continuing after its end date can be billed at pay-as-you-go rates.^1^

If the existing subscription is under another billing profile

Do not create or move resources merely to apply the grant. If the subscription is outside the eligible grant billing profile, submit a product transfer request to move its billing ownership into that profile.^2^

For a Microsoft Customer Agreement:

1. In Azure portal, open Cost Management + Billing.
2. Select Billing scopes and the destination Microsoft Customer Agreement billing account.
3. Open Billing profiles and select the profile that should receive the subscription.
4. Select Invoice sections and choose the destination invoice section.
5. Open Transfer requests → Add a new request.
6. Enter the current product owner’s email address and select Send transfer request.
7. The current owner opens the request, selects the eligible subscription, and approves the transfer.

The requester and recipient need the applicable billing owner/contributor or account-administrator permissions. The transfer changes billing responsibility; the Azure resources remain in place and services are not moved. Download required invoices and cost/usage records first because prior cost and usage data might not remain accessible after transfer.^3^

Get nonprofit support

Submit the Microsoft for Nonprofits Contact Us form if:

• Activate is missing or produces an error.
• The grant was claimed using the wrong account.
• The credit does not appear after selecting the correct billing profile.
• The existing subscription is not eligible for the documented transfer.
• The primary contact is no longer available.

Include the organization name, grant-offer status, subscription ID, billing-account/profile names, and screenshots of the error—but do not post those identifiers publicly. Microsoft specifically directs nonprofit grant activation and benefit-assignment issues to this form.^1^

References

1. Activate your Azure grant
2. Renew your Azure grant
3. Transfer Azure product billing ownership to a Microsoft Customer Agreement