I have the laptop plugged in however it's not charging

Question

I have the laptop plugged in however it's not charging

william madrid 0

I have the laptop plugged in however it's not charging the battery is at 0% and it's being plugged in for over 6 hours the blue light is on and the orange light is blinking slow not quickly.

FAIZ IRSHAD 0 Reputation points

2026-11-13T13:07:02.73+00:00

Try these steps in order:

Check the charger: Ensure the adapter is firmly connected to the laptop and wall socket. Try another wall socket.

Power reset: Unplug the charger, shut down the laptop, and hold the power button for 30 seconds. Reconnect the charger.

Check the charging port: Ensure there is no dust, loose connection, or damage.

Leave it charging: Keep the laptop switched off for another 30 minutes and check whether the battery percentage increases.

Check battery health: If it remains at 0%, the battery may be deeply discharged, faulty, or unable to accept a charge.

Important

If the battery stays at 0% after these steps, get the battery and charging circuit checked by a technician.

2 answers

Your answer

FAIZ IRSHAD 0 Reputation points

2026-11-13T13:07:02.73+00:00

Try these steps in order:

Check the charger: Ensure the adapter is firmly connected to the laptop and wall socket. Try another wall socket.

Power reset: Unplug the charger, shut down the laptop, and hold the power button for 30 seconds. Reconnect the charger.

Check the charging port: Ensure there is no dust, loose connection, or damage.

Leave it charging: Keep the laptop switched off for another 30 minutes and check whether the battery percentage increases.

Check battery health: If it remains at 0%, the battery may be deeply discharged, faulty, or unable to accept a charge.

Important

If the battery stays at 0% after these steps, get the battery and charging circuit checked by a technician.

Answer 1

EmilyS726 280.2K Independent Advisor

Shut down the laptop completely.

Disconnect the charger and any connected accessories.
Press and hold the power button for 20–30 seconds.

Reconnect the charger directly to a wall outlet, or try a different outlet.

Leave the laptop turned off and charging for 30 minutes, then check whether the battery percentage increases.

If it still doesn't work after that, you need to troubleshoot this with the manufacturer instead because it is not a Windows/Software issue.

0 comments

Answer 2

If the laptop stays at 0% after 6 hours, the charger light is on, and the battery still does not charge, start with these checks:

Try a different wall outlet.
Make sure all charging cable connections are fully seated.
If the charger has a USB charging port, make sure nothing is plugged into it.
Disconnect accessories that draw power and check whether charging starts.
Confirm the charger meets the device’s charging requirements. A charger that is not compatible or not powerful enough can power the PC but still fail to charge the battery.
If charging through USB-C, make sure the cable is connected to the actual charging USB-C port, not through a hub or dock. Use the charger and cable that came with the device if available.
If using USB-C, clean the USB-C port with compressed air. Dust or dirt can prevent proper contact.
Restart the PC: Start > Power > Restart.

If Windows shows plugged in, not charging, a common next step is to reinstall the battery driver:

Plug in the device.
Open Device Manager.
Expand Batteries.
Right-click the battery entry and choose Uninstall device.
In Device Manager, select the computer name at the top.
Select Action > Scan for hardware changes.

Warning: on Surface Pro X, do not uninstall the battery driver. That device may require a full reset to restore drivers.

If the battery is still not detected or the PC turns off immediately when unplugged, that points to a battery or charging hardware issue. For Surface devices, if Windows shows Battery not detected or the device only runs while plugged in, service is recommended.