Azure Free Account Tenant Blocked Due to Inactivity – Error AADSTS5000225

Abdul Wahab 0 Reputation points
2026-11-13T11:56:15.6833333+00:00

Hello Microsoft Support Team,

My Azure Free Account's Microsoft Entra tenant has been blocked due to inactivity.

I receive the following error when trying to access the Azure Portal:

Error code: AADSTS5000225 The tenant has been blocked due to inactivity.

I cannot access my Azure Portal or manage my existing tenant.

I would like to recover and reactivate my existing tenant rather than create a new account.

Could you please guide me through the official tenant reactivation process?

Thank you for your assistance.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. AI answer

    2026-11-13T11:56:51.3433333+00:00

    A tenant administrator must contact Microsoft Customer Support and request reactivation within 20 days after the tenant entered the inaccessible state; this cannot be completed from the Azure portal.^1^

    Request reactivation

    1. Open the public Microsoft customer-support contact page and select the number for your country or region.^2^
    2. Contact support as a tenant administrator and state:
      • The Microsoft Entra tenant is inaccessible.
      • Sign-in returns AADSTS5000225: This tenant has been blocked due to inactivity.
      • You want to reactivate the existing tenant, not create another tenant.
    3. Have the following available to help identify the tenant:
      • Tenant ID or primary tenant domain, if known.
      • Administrator sign-in name.
      • Exact error text, timestamp, trace ID, and correlation ID from the failed sign-in.
      • Any inactivity or lifecycle notification received from Microsoft.
    4. Complete any tenant ownership or identity verification requested by support.
    5. Keep the resulting case number. Do not submit duplicate assistance requests while the case is being processed; Microsoft’s documented procedure is to wait for a decision on the existing request.^1^

    Do not post the tenant ID, administrator address, trace ID, correlation ID, or verification documents in a public Q&A thread; provide them only through the support channel.

    Eligibility deadline

    Microsoft permits administrators to request reactivation only during the 20 days after the tenant enters the inaccessible state. A tenant that remains inaccessible for longer than 20 days is deleted and is not recoverable.^1^

    Therefore:

    • Blocked fewer than 20 days ago: contact Microsoft immediately and request reactivation.
    • Block date unknown: contact support immediately; support must determine whether the tenant remains within the recovery window.
    • Already deleted after the recovery window: the existing tenant cannot be restored. A replacement tenant would then be required.

    This is a Microsoft Entra tenant lifecycle issue. Upgrading or reactivating the Azure Free subscription is not the documented recovery procedure for the AADSTS5000225 tenant block.

    References

    1. Tenant inaccessible due to inactivity
    2. Contact Microsoft customer support
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