Microsoft email issue

Office - Central Line Locating 0 Reputation points
2026-11-13T11:26:42.9233333+00:00

Is there still issues with emails this morning, I cannot retrieve emails in Outlook

Microsoft 365 and Office | Microsoft 365 Defender | Other | iOS
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  1. DaveM121 948.5K Reputation points Independent Advisor
    2026-11-13T11:58:44.1166667+00:00

    This forum is just a user to user forum, no-one here knows when this huge outage will be resolve, Microsoft indicate they are working to resolve the server side problem that is causing servers to spike CPU usage, causing racks to go into maintenance mode and creating cascading failures

    There are some indications at the moment that some services are becoming accessible again.

    Also, some people indicate they can now access their Email on a mobile device, while it is still not working on a PC.

    You can monitor their progress on this link https://status.cloud.microsoft/ or on the Microsoft Twitter page: https://x.com/MSFT365Status/status/2120938282204688468

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  2. AI answer

    2026-11-13T11:26:57.4366667+00:00

    Yes—there can still be Outlook/Outlook.com email issues, and the fastest way to tell whether this is a service issue or a local Outlook issue is to check these in order:

    1. Check Outlook on the web.
      If new mail appears there, the mailbox is working and the problem is likely the Outlook app on the device.
    2. If using Outlook.com, check Microsoft service status at the Service Health Status site.
    3. If using classic Outlook for Windows:
      • Look at the bottom of the Outlook window for Working Offline. If it appears, go to Send/Receive and turn off Work Offline.
      • Confirm internet access in a browser.
      • Run the Classic Outlook troubleshooters.
      • For Microsoft 365 business, Microsoft also recommends running Microsoft Support and Recovery Assistant on the affected computer.
    4. If using Outlook.com and mail is missing, check:
      • Other tab
      • Junk Email folder and settings
      • Filter > Sort > Date
      • Whether forwarding is enabled
      • Whether any rules are moving or hiding messages
    5. If emails will not load in Outlook.com, try disabling ad blockers or pop-up blockers, or use another browser such as Microsoft Edge.
    6. If the issue continues, use the Outlook troubleshooter or contact support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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