Account hacked

Caitlyn Stone 0 Reputation points
2026-11-13T09:17:01.8166667+00:00

Hi,

My work email address on outlook has been hacked and I am unable to get into outlook to change my password ( I did also change my password the day before).

Please can you help me recover this.

Thanks

Caitlyn

Outlook | Web | Outlook on the web for business | Security
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  1. Hin Vo 1,755 Reputation points Independent Advisor
    2026-11-13T09:26:26.3766667+00:00

    Hi @Caitlyn Stone

    To ensure I fully understand your situation and provide the most effective assistance, I’ll need a few additional details, such as:  

    Did this issue start today? Is anyone else in your organization affected as well, or only your account?

    Have you already contacted your IT admin to verify the account and tried to reset it?

    Additionally, I’d like to share an update on the connectivity issue affecting several Microsoft 365 services today. According to a Microsoft advisory (Incident ID: MO1550821), users may encounter difficulties connecting to or accessing various Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Copilot, and Microsoft Defender XDR.

    Microsoft has identified that the affected infrastructure is experiencing high load in several regions, which is likely contributing to the connectivity failures. Microsoft is restarting and repairing the impacted portions of the infrastructure to restore capacity. It is also investigating an unexpected increase in a specific type of service traffic and evaluating options to redirect that traffic to alternative infrastructure to speed up recovery.

    User's image

    The incident is currently classified as “Service Degradation,” and Microsoft is actively working to investigate and mitigate the issue.

    If you have Microsoft 365 admin privileges, you can view the details in the Microsoft 365 admin center here: https://admin.cloud.microsoft/?ocid=cmm45ut5ap0#/servicehealth/:/alerts/MO1550821

    If you are only unable to connect, this incident is the likely cause. However, if you receive a message saying your password is incorrect, please contact your admin so they can help reset your account.

    I hope this helps.

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  2. AI answer

    2026-11-13T09:17:18.3433333+00:00

    For a work or school Outlook account, recovery depends on whether self-service password reset is enabled by the organization.

    1. Go to https://mysignins.microsoft.com/security-info.
    2. Select Can’t access your account?
    3. Enter the work email address or username and complete the verification steps.
    4. If prompted, use previously registered security info such as Microsoft Authenticator, phone, email, security key, or security questions.
    5. Create a new password.

    If the organization has enabled password reset, this is the supported way to recover access when locked out or when the password no longer works.

    If the page shows Contact your administrator instead of recovery options, or if no security methods were registered, recovery must be handled by the organization’s IT admin or help desk. Microsoft customer support cannot reset a work or school password in that case.

    If access is regained, change the password again from:

    • myaccount.microsoft.com → Change Password

    If compromise is suspected, run a full antivirus scan on the PC before changing the password again.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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