Teams and outlook loading issues

Question

Teams and outlook loading issues

Sequoia Dong (Student) 0

My assignment page on teams is not loading. All the other channels work, homepage and class notebook also works, and I can see all the posts and activities; but whenever I click on assignments, classwork, or the grades page, it gives me a spinning wheel that goes on forever. I have tried the web version, reinstalled the app, cleared app data, tried desktop, and none of them worked. When I tried sending an email through outlook communicating this problem to my teacher, it stayed in the outbox and will not send. This problem only occurred today.

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2 answers

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Answer 1

Hello @Sequoia Dong (Student)

I understand that currently you are having multiple issues with Microsoft products and I would like to share an update regarding the connectivity issue affecting multiple Microsoft 365 services.

According to Microsoft's notification (Incident ID: MO1550821), users may be unable to connect to or access multiple Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Copilot, and Microsoft Defender XDR.

Microsoft has identified that the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors. Microsoft is currently restarting and repairing impacted portions of the infrastructure to restore capacity. Additionally, they are investigating an unexpected increase in a specific type of service traffic and evaluating options to redirect traffic to alternative infrastructure to expedite recovery.

The incident is currently classified as Service Degradation, and Microsoft is actively investigating and working to mitigate the issue.

If you have Microsoft 365 administrator privileges, please sign in to the Microsoft 365 Admin Center using this link to view the details of this issue or follow those steps below:

Sign in to the Microsoft 365 Admin Center.
Go to Health > Service Health.
Search for Issue ID: MO1550821.
Select the issue and expand the details to review the latest updates, affected services, impact, and remediation information.

If you do not have permission to view the incident in the admin center, you can check Microsoft's public service status page for available updates without signing in: https://status.cloud.microsoft/

I'll continue to monitor this case and let you know if there is any update.

Answer 2

Because Assignments, Classwork, and Grades are failing across web and desktop, while other Teams areas still work, this matches a Teams for Education issue rather than a local app problem.

Do this:

Check with the school IT admin first. In Teams for Education, access to common tasks and some issue verification are handled by the institution’s IT admin.
Since restarting, reinstalling, clearing app data, and switching platforms were already tried, avoid repeating those steps. The issue persisting across app and web points away from a device-specific problem.
If the issue is only with Assignments, collect Assignments diagnostic data from any Assignments screen in Teams:
- On desktop or web: press Ctrl + /
- On mobile: touch the screen with two fingers and rotate 45 degrees, or tap with three fingers for 15 seconds
Copy the diagnostic details shown and send them to Microsoft support through a support request at https://aka.ms/edusupport if the IT admin is unavailable.
If the school has an IT admin, ask them to check the Microsoft 365 Service Health dashboard and, if needed, open a support ticket through the Microsoft 365 Admin Center. Similar cases in the context were confirmed as active service incidents affecting Teams Assignments, where no user-side fix was required.
For Outlook, one documented workaround applies only to a specific Outlook Beta Channel issue where hosted apps show “We can't open the Teams App right now. Please try again later”. That does not match an email stuck in Outbox, so no supported Outlook fix is available here from the provided information.

If the Assignments page opens the diagnostic tool but still never loads, that still supports escalating with the diagnostic data rather than continuing local troubleshooting.