I changed my google gmail password and now outlook for my Mac does not download or send email

E 0 Reputation points
2026-11-13T03:45:32.93+00:00

I changed my google gmail password and now outlook for my Mac does not download or send email

Outlook | MacOS | New Outlook for Mac | For business
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Roebe Ta 1,840 Reputation points Independent Advisor
    2026-11-13T04:04:24.9433333+00:00

    Hi @Eva Cahen ,

    I hope you're doing well.

    As this thread is categorized under the Business tag, may I confirm whether your email account is also managed by an organization?

    Regarding the issue you're experiencing with downloading or sending emails, I'd like to share an update about a connectivity issue currently affecting multiple Microsoft 365 services. This issue may be related to the difficulties you're encountering.

    According to Microsoft's notification (Incident ID: MO1550821), users may be unable to connect to or access multiple Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Copilot, and Microsoft Defender XDR.

    Microsoft has identified that the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors. Microsoft is currently restarting and repairing impacted portions of the infrastructure to restore capacity. Additionally, they are investigating an unexpected increase in a specific type of service traffic and evaluating options to redirect traffic to alternative infrastructure to expedite recovery.

    The incident is currently classified as Service Degradation, and Microsoft is actively investigating and working to mitigate the issue.

    If you have Microsoft 365 administrator privileges, please sign in to the Microsoft 365 Admin Center using this link to view the details of this issue.

    If you don't know who the admin is in your organization, you can find guidance here: How can I find my Microsoft 365 admin? - Microsoft Support     Alternatively, follow these steps:

    • Sign in to the Microsoft 365 Admin Center.
    • Go to Health > Service Health.
    • Search for Issue ID: MO1550821.
    • Select the issue and expand the details to review the latest updates, affected services, impact, and remediation information.

    I'll continue to monitor this case and let you know if there is any update.

    Kind regards.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-11-13T03:46:08.3633333+00:00

    Reconnect the Gmail account in Outlook for Mac by selecting its disconnect symbol and signing in with the new Google password.

    Reauthenticate Gmail

    1. Open Outlook for Mac.
    2. Select Tools → Accounts.
    3. Select the affected Gmail account.
    4. Select the disconnect symbol beside the account name. This symbol appears when the changed password has not yet synchronized with Outlook.
    5. In the credentials window, enter the full Gmail address and the new Gmail password.
    6. Complete any Google verification prompts.
    7. Return to Outlook and select Sync on the ribbon.

    Microsoft documents this as the supported password-update process for Outlook for Mac.^1^

    If the disconnect symbol is unavailable or sign-in fails

    Reconnect the account through Google's sign-in page rather than manually entering Gmail server details:

    1. In Outlook, select Outlook → Settings → Accounts.
    2. Select the Gmail account.
    3. From Manage, select Remove Account. If prompted, choose Sign Out On This Device rather than all devices.
    4. Select + Add Account.
    5. Enter the complete Gmail address and select Continue.
    6. When the Google page opens, sign in with the new password.
    7. On the Google permissions page, select Allow.
    8. Select Done, then test both sending and receiving.

    This recreates Outlook’s Google authorization using the current credentials and permissions.^2^

    If Outlook reconnects but still does not synchronize

    Check the Gmail mailbox settings in a browser:

    1. Open Gmail and select Settings → See all settings.
    2. Open Forwarding and POP/IMAP.
    3. Under IMAP access, select Enable IMAP, if that option is shown, and save the change.
    4. Open the Labels tab.
    5. Ensure Show in IMAP is enabled for Inbox, Sent Mail, Trash, and All Mail.
    6. Return to Outlook and select Sync.

    Allow up to 15 minutes for synchronization to refresh after changing these settings.^3^

    If Google reports a blocked sign-in or requires additional verification, complete that security check in the Google account first, then repeat the Outlook sign-in.

    References

    1. Change or update email password on Outlook for Mac
    2. [Legacy Outlook for Mac](https://support.microsoft.com/outlook/add-a-gmail-account-to-outlook-for-mac)
    3. Fix problems connecting your Google account to the Microsoft Cloud
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.