My Copilot is not working at all. Just blank

Sign in directly to the updated Copilot experience at https://copilot.com with the Microsoft account that owns your Microsoft 365 Personal subscription; if it remains stuck in both the browser and Windows app, contact Microsoft 365 support because reinstalling the app has already ruled out the basic installation path.

1. Check the account in the updated Copilot experience

Microsoft released an updated Copilot app for web and desktop, and existing personal-account content moves automatically after signing in with the same account.^1^

1. Open a regular Edge or Chrome window—not InPrivate yet.
2. Go to https://copilot.com.
3. Sign out if an account is already displayed.
4. Sign in with the personal Microsoft account that owns the Microsoft 365 Personal subscription.
5. Submit a simple prompt and wait for a response.

Microsoft 365 Personal primary account holders are eligible for Copilot Chat.^2^ The public consumer status feed currently reports Microsoft Copilot as operational, so a persistent failure is more likely to require account, browser, network, or device-specific investigation.^3^

2. If you use multiple personal accounts

Only in this case, use a private window to isolate saved sessions:

1. Open an Edge InPrivate or Chrome Incognito window.
2. Visit https://copilot.microsoft.com/.
3. Sign in explicitly with the subscription-owning account.
4. Note whether it redirects to https://copilot.com/. A redirect means that account has moved, or is completing its move, to the updated experience.^1^

Private browsing is an account-isolation test here. Do not change third-party-cookie settings unless Copilot displays a specific license validation error in a Microsoft 365 web app; Microsoft’s cookie guidance applies to that particular error, not unconditionally to a blank standalone Copilot page.^4^

3. If the website works but the Windows app stays blank

This isolates the problem to the local app. On a managed work PC, security software can block or terminate the WebView2 processes used to render embedded web content:

1. Open Copilot, then open Task Manager.
2. Expand the Copilot process and look for msedgewebview2.exe.
3. If no WebView2 child processes appear—or they appear briefly and disappear—ask the device administrator to review:
   • Event Viewer → Windows Logs → Application/System
   • WDAC or AppLocker blocked-execution events
   • antivirus/EDR interference
   • TLS, certificate, or proxy failures

Microsoft documents these conditions as possible causes of blank or white embedded windows.^5^

4. Escalate if both remain unusable

Since restarting, reinstalling, and Get Help have already failed, use the Microsoft 365 support chat included with the subscription.[^6^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365 Personal, Family, Premium, and Pro subscription benefits") Provide:

• When the problem began
• Windows version
• Browser tested
• Whether copilot.com and the Windows app both remain blank
• Whether another network changes the result
• A screenshot without personal information

If the app menu opens, also select … → Send feedback → Report a problem and attach the same details.^1^

References

1. Troubleshoot Your Content in the Updated Copilot App | Microsoft Support
2. The Microsoft 365 app transition to the Microsoft Copilot app | Microsoft Support
3. status.cloud.microsoft
4. I am getting license validation errors with Copilot | Microsoft Support
5. Prevent security tools from blocking WebView2 apps
6. [Microsoft 365 Personal, Family, Premium, and Pro subscription benefits](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])