Copilot is not working!!

Open copilot.com and sign in with the same account used in the Windows Copilot app; if Copilot works there, repair the Windows app, while failure in both places points to connectivity or account synchronization rather than an app-only problem.

1. Determine whether only the Windows app is affected

1. Open copilot.com in a browser.
2. Sign in using the same sign-in method and account used previously:
   • Personal Microsoft account
   • Continue with Google
   • Continue with Apple
   • Work or school account
3. If the page loads, select the sidebar icon in the upper-left. When signed in, conversation history normally appears on the left side in both the web and Windows experiences.^1^

Work and personal account histories remain separate, so use Copilot’s account switcher if both account types are present.^2^

2. If the website works, repair the Windows app

This result means the account and Copilot service are accessible, so recover the local app:

1. Open Start > Settings > Apps > Installed apps.
2. Find Copilot.
3. Select … > Advanced options.
4. Select Repair, then reopen Copilot.
5. If the screen remains blank, return to the same page and select Reset.^3^

If Advanced options, Repair, or Reset is unavailable, reinstall Copilot:

1. Go to Settings > Apps > Installed apps.
2. Find Copilot, select … > Uninstall.
3. Reinstall Copilot from Microsoft Store.
4. Sign in again using the same account.^4^

3. If both the app and website are blank

Run the connectivity diagnostic:

1. Open the Windows Get Help app.
2. Enter Copilot connectivity troubleshooter in its search box.
3. Run the troubleshooter and apply any recommended remedy.

It checks for firewall rules and other blockers that can prevent Copilot from connecting.^5^

4. If Copilot loads but history remains missing

For a personal account, the updated Copilot experience may still be moving chats and content. Microsoft recommends:

1. Verify the exact account and sign-in method.
2. Close and reopen Copilot.
3. Follow any migration message or link displayed in the app.
4. Allow time for synchronization and check again later.^6^

Microsoft also requires users affected by this transition to sign in to the updated app by December 31, 2026, to preserve eligible chats and content.^6^

If the interface remains blank after repair/reinstallation and the connectivity test finds nothing, report it from Copilot when accessible through … > Send feedback > Report a problem. Include when it began, the Windows version, whether the website works, and a screenshot.^6^

References

1. Conversation history in Microsoft Copilot | Microsoft Support
2. Copilot app updates for personal, work, and school accounts
3. [Windows 11](https://support.microsoft.com/windows/apps/repair-apps-and-programs-in-windows#summary)
4. Welcome to Copilot on Windows
5. Copilot troubleshooters | Microsoft Support
6. Troubleshoot Your Content in the Updated Copilot App | Microsoft Support