Charged twice for Microsoft 365

If the Apple charge was for a Microsoft 365 subscription bought through Apple, that subscription must be canceled and refunded through Apple. Microsoft cannot cancel, refund, or change billing for subscriptions purchased through Apple App Store or other third-party providers.

For the $99.99 Microsoft charge, check whether it is a separate Microsoft-billed subscription and cancel it from the Microsoft account that purchased it:

1. Go to the Microsoft subscriptions page: https://account.microsoft.com/services
2. Sign in with the same Microsoft account used to buy Microsoft 365.
3. Find the Microsoft 365 subscription.
4. If Manage, Cancel, or Change payment appears, the subscription is billed by Microsoft.
5. Select Manage > Cancel.
6. During cancellation, refund eligibility is shown automatically.

Important details:

• Not all cancellations result in a refund.
• In most cases, a refund may be available within 30 days of the initial purchase or before the first recurring billing date, whichever is sooner, by canceling the subscription.
• A refund of the most recent recurring billing charge may also be available if cancellation happens within 30 days after payment. This is limited to one time per Microsoft account, per subscription product.
• If Turn on recurring billing appears instead of Manage or Cancel, that subscription is already set to expire and no further cancellation action is needed.

To make sure only one subscription remains active:

1. Review all subscriptions on https://account.microsoft.com/services.
2. If there are duplicate Microsoft 365 subscriptions under Microsoft billing, cancel the extra ones one by one.
3. If one subscription is managed by Apple, cancel that one in Apple’s subscription settings or request the refund from Apple support.
4. If multiple Microsoft accounts might have been used, check each account’s Services & subscriptions page.

If the duplicate Microsoft charge is not visible under the expected account, use Microsoft support for billing help:

• Go to Contact Microsoft Support, enter the problem, select Get Help, then Contact Support.

• Where can I manage my Microsoft 365 subscription? | Microsoft Support
• [Microsoft 365](https://support.microsoft.com/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription#sign-in-to-cancel-your-microsoft-365-subscription-yourself)
• Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support
• Microsoft subscription refund policy | Microsoft Support
• Unable to cancel your Microsoft subscription | Microsoft Support