Why did I get a $99.99 charge from Microsoft on my AMEX card?

Use Manage your payments → Investigate to identify which Microsoft account or purchase generated the $99.99 charge before cancelling or disputing it.

Identify the charge

1. Sign in to Microsoft’s Manage your payments page and select Investigate: https://go.microsoft.com/fwlink/?linkid=2246882
2. Check whether the $99.99 transaction corresponds to:
   • A subscription with recurring billing.
   • A purchase by a family member or someone else using your card.
   • A previously declined payment that Microsoft retried.
   • A shipped pre-order or split order.
   • An in-app, game, or Office purchase.
   These are Microsoft’s documented common explanations for an unfamiliar charge.^1^
3. If it is not found, repeat the check while signed in to any other personal Microsoft accounts you use. Also ask family members who may have stored your AMEX card on their accounts.

If it is a subscription you recognize

Go to Services & subscriptions at https://account.microsoft.com/services using the account that purchased it:

1. Find the subscription and select Manage.
2. Select Cancel or Upgrade or Cancel.
3. Complete the cancellation prompts.
4. Check the displayed refund eligibility. Cancellation is required before eligibility can be determined, but cancellation does not guarantee a refund.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "How to get a refund on a Microsoft subscription | Microsoft Support")

If the page shows Turn on recurring billing, the subscription is already scheduled to expire and should not renew again.

If you still cannot identify it

Contact Microsoft Support at https://go.microsoft.com/fwlink/?linkid=2258619, enter unrecognized billing charge, select Get Help, and then Contact Support if offered.^1^

If Microsoft cannot associate the transaction with any account you control, contact American Express promptly to:

• Dispute the charge as unauthorized.
• Report that the card details may be compromised.
• Ask whether the card should be blocked and replaced.

Microsoft specifically advises contacting the payment provider to prevent further charges when payment information may have been acquired; disputing only the existing charge may not stop new fraudulent transactions.^1^

References

1. How to investigate a billing charge from Microsoft | Microsoft Support
2. [How to get a refund on a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])