Why did I get a $99.99 charge from Microsoft on my AMEX card?

Thomas Gilpin 0 Reputation points
2026-11-12T18:18:34.6366667+00:00

Why did I get charged $99.99 by Microsoft on my AMEX card?

Bing | Bing Apps | Feature suggestions
Bing | Bing Apps | Feature suggestions

Mobile and desktop apps that bring Bing’s search, discovery, and personalization features to users across devices.Feature suggestions - Recommendations for new functionalities or improvements to enhance products or services.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. EmilyS726 279.8K Reputation points Independent Advisor
    2026-11-12T18:50:49.11+00:00

    Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

    Micosoft lists some other scenarios you can explore: https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

    If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-11-12T18:19:27.6+00:00

    Use Manage your payments → Investigate to identify which Microsoft account or purchase generated the $99.99 charge before cancelling or disputing it.

    Identify the charge

    1. Sign in to Microsoft’s Manage your payments page and select Investigate: https://go.microsoft.com/fwlink/?linkid=2246882
    2. Check whether the $99.99 transaction corresponds to:
      • A subscription with recurring billing.
      • A purchase by a family member or someone else using your card.
      • A previously declined payment that Microsoft retried.
      • A shipped pre-order or split order.
      • An in-app, game, or Office purchase.
      These are Microsoft’s documented common explanations for an unfamiliar charge.^1^
    3. If it is not found, repeat the check while signed in to any other personal Microsoft accounts you use. Also ask family members who may have stored your AMEX card on their accounts.

    If it is a subscription you recognize

    Go to Services & subscriptions at https://account.microsoft.com/services using the account that purchased it:

    1. Find the subscription and select Manage.
    2. Select Cancel or Upgrade or Cancel.
    3. Complete the cancellation prompts.
    4. Check the displayed refund eligibility. Cancellation is required before eligibility can be determined, but cancellation does not guarantee a refund.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "How to get a refund on a Microsoft subscription | Microsoft Support")

    If the page shows Turn on recurring billing, the subscription is already scheduled to expire and should not renew again.

    If you still cannot identify it

    Contact Microsoft Support at https://go.microsoft.com/fwlink/?linkid=2258619, enter unrecognized billing charge, select Get Help, and then Contact Support if offered.^1^

    If Microsoft cannot associate the transaction with any account you control, contact American Express promptly to:

    • Dispute the charge as unauthorized.
    • Report that the card details may be compromised.
    • Ask whether the card should be blocked and replaced.

    Microsoft specifically advises contacting the payment provider to prevent further charges when payment information may have been acquired; disputing only the existing charge may not stop new fraudulent transactions.^1^

    References

    1. How to investigate a billing charge from Microsoft | Microsoft Support
    2. [How to get a refund on a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.