Azure Database for PostgreSQL: Server Stuck on Update State After Tier Change — Assistance Needed

Problem description

I am experiencing an issue where my Azure Database for PostgreSQL flexible server is stuck in the 'Updating' state after attempting to change the compute tier from General Purpose to Burstable. The server has remained in this state for over 20 hours, and the operation has not completed. I am seeking help to resolve this and understand the next steps.

Environment

Azure Database for PostgreSQL flexible server, region not specified in case details, original tier: General Purpose, requested tier: Burstable.

What I've already tried

I have not tried anything yet.

Current status

I am looking for assistance to escalate this issue to the relevant product team and to understand the expected time for recovery, as well as confirmation that my server data and backups are intact.