Hub does not list all associated Sharepoint sites

Alexander Moore 0 Reputation points
2026-11-12T05:00:22.8133333+00:00

Hi all!

First, thank you so much in advance for any light you might be able to shed on my issue. I have to say Sharepoint is quite a mystifying product generally. Why it was created vs. a simple file explorer... I do not know. But - here we are!

No more complaining. My question.

I want to create a Hub for my colleagues. I have therefore linked a number of Sharepoint Sites to this Hub. I have 150% confirmed this linkage via the Sharepoint admin website. However, when I add a "Sites" web part to the Hub using the Toolbox, and ensure that I have clicked on "All sites in the hub", I only see some of them (2 out of 5 to be precise - plus the Hub itself for some strange reason, but I can live with that to some extent even if it's strange design).

Troubleshooting I've done:

  • Clicking on "See All" does not show any additional sites
  • I have reindexed the sites: they still do not show up. It has been more than 24 hours since attempting this
  • I know this is not an access issue: one of the sites currently showing is one I do NOT have access to
  • I have rebooted, turned off and on my machine, etc. I have also tried playing around with the various other unrelated settings - no cigar
  • I have asked AI; AI is equally unable to help

Obviously, the Hub makes no sense if it cannot reliably show all the Sites it is meant to show :D

I hope this is clear! Any and all help much in advance gratefully received!!!

Alexander

Microsoft 365 and Office | SharePoint | For business | Windows
0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Dora-T 2,175 Reputation points Independent Advisor
    2026-11-12T06:14:25.5633333+00:00

    Hi @Alexander Moore

    I looked into your issue and reviewed several similar discussions, but I was unable to find any additional troubleshooting steps or a confirmed solution that matches the behavior you're describing.

    Given the troubleshooting you've already performed, I would recommend contacting Microsoft Support for further investigation.

    If you have access to a Microsoft 365 Global Administrator account, you can create a support request by following these steps:

    1. Sign in to the Microsoft 365 admin center using your Microsoft 365 Business administrator account.
    2. Select the Help & support (headset) icon.
    3. If Support Assistant is enabled, turn it off.
    4. Type contact support in the search box.
    5. Select Contact support, then choose Phone or Email to submit your request.

    Once the request has been submitted, Microsoft Support will contact you using the method you selected.

    For reference, please see: Get support - Microsoft 365 admin | Microsoft Learn

    Please note that this forum is a peer-to-peer community, so while members can share advice and troubleshooting experiences, members do not have access to tenant-level information or the ability to investigate service-side issues or escalate cases directly to Microsoft’s internal teams. Therefore, please kindly contact Microsoft Support for further investigation.

    Was this answer helpful?

  2. Alexander Moore 0 Reputation points
    2026-11-12T05:27:23.56+00:00

    Though this is a material and frankly irritating step-down in functionality, I could indeed MANUALLY add all the sites (NB: the 5 sites mentioned above was for the purpose of testing the Hub functionality; the real number is much larger).

    However when I try this I run into further problems: though the Sites in question appear in the Sharepoint admin website as linked to the Hub and without any obvious redflags or noteworthy variations attached to them that might help form a diagnosis as to their invisibility, they do NOT appear when I try to search for them via the "Search by title or enter a URL" box from the Hub editing page. They also do NOT appear under "Sites associated with this hub" even though, again, they ARE linked to this Hub as per the Sharepoint admin website.

    Was this answer helpful?

    0 comments

  3. AI answer

    2026-11-12T05:01:58.72+00:00

    Replace All sites in the hub with Select sites and explicitly add all five sites; with only five direct associations, the incomplete automatic list is not explained by the documented 99-site limit.

    Add the sites explicitly

    1. Open the hub home page and select Edit.
    2. Select the Sites web part, then Edit properties.
    3. Change All sites in the hub to Select sites.
    4. Under Sites associated with this hub, select all five sites. If necessary, search for each missing site by name.
    5. Republish the page and confirm that all five cards appear.

    Microsoft documents Select sites as the supported alternative to automatic hub-site selection.^1^

    This also provides a useful diagnostic:

    • The three missing sites can be selected and appear after publishing: their hub associations are recognized, while the automatic query is returning an incomplete result. Keep the explicit selection as the immediate workaround.
    • The sites cannot be found in Select sites: the problem is broader than the automatic display and should be escalated after the checks below.

    What “All sites in the hub” should include

    Microsoft describes associated-site content as rolling up to web parts whose source is All sites in the hub. The Sites web part supports a security-trimmed dynamic list of up to 99 sites, so five directly associated sites are well below its limit.^2^

    The automatic option is documented for sites associated with the current hub.^1^ It is not documented as recursively including sites belonging to an associated child hub. Therefore, if any of the missing three sites are actually associated with a child hub rather than directly with this hub, use Select sites or add links to the hub navigation instead. A site can have only one direct hub association.^3^

    If explicit selection also fails

    Since reindexing, waiting more than 24 hours, “See all,” restarting, and access testing have already been tried, do not repeat those actions.

    For each missing site, check only this additional search setting:

    1. Open the missing site.
    2. Go to Settings → Site settings → Search and offline availability.
    3. Verify Allow this site to appear in Search results is Yes.

    Do not trigger another reindex—the setting is the relevant check here. Microsoft identifies disabled site search visibility as a cause of missing SharePoint Online search results.^4^

    If that setting is already enabled and the sites remain unavailable in Select sites, this requires tenant-side investigation:

    1. Have a Microsoft 365 administrator check Microsoft 365 admin center → Health → Service health for a SharePoint Online advisory.
    2. If none applies, go to Support → Help and support and open a SharePoint Online support request.
    3. Include:
      • The hub URL and the three missing site URLs.
      • Screenshots of their hub associations in the SharePoint admin center.
      • Whether each missing site appears under Select sites.
      • Confirmation that the issue persists after more than 24 hours and reindexing was already attempted.
      • Results from another user, if available.

    Microsoft directs business administrators to check Service health and contact Microsoft support when an issue is not listed.^5^

    References

    1. Use the Sites web part | Microsoft Support
    2. Planning your SharePoint hub sites
    3. Associate a SharePoint site with a hub site | Microsoft Support
    4. Search results missing in SharePoint Online
    5. [Personal account](https://support.microsoft.com/support/#microsoft-sales-support)
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.