Running HP Device name Nolaclat Processor Snapdragon(R) X - X126100 - Qualcomm(R) Oryon(TM) CPU (2.96 GHz) Installed RAM 16.0 GB (15.6 GB usable) Graphics card Qualcomm(R) Adreno(TM) X1-45 GPU (128 MB) Storage 81 GB of 477 GB used Device ID 7F31F291-AAD6-

Teri Graffia 0 Reputation points
2026-11-12T04:04:10.6666667+00:00

Trying to download drivers for CanoScan Lide 300 and it is telling me this program not supported by this computer.

Windows for home | Windows 11 | Devices and drivers
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  1. Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
    2026-11-12T09:32:14.6633333+00:00

    Hi Teri Graffia,

    Your HP uses a Snapdragon X ARM-based processor, so the “not supported” message most likely means that the Canon installer or its driver was designed for Intel/AMD-based Windows PCs rather than Windows on ARM. This is not related to the amount of RAM or available storage.

    One important distinction is that Windows 11 on ARM can emulate many x64 applications, but a hardware driver still needs to support the ARM64 platform. Therefore, compatibility should not be assumed solely because the scanner supports Windows 11.

    You can first connect the scanner directly to the computer, then go to Settings > Bluetooth & devices > Printers & scanners > Add device and check Settings > Windows Update > Advanced options > Optional updates for a scanner driver. If Windows detects the scanner, you can then try scanning with the Windows Scan app.

    If no driver is offered and the scanner is not detected, I recommend contacting Canon Support to confirm whether an ARM64-compatible driver is available for the CanoScan LiDE 300. Without a compatible driver from Windows Update or Canon, the scanner may not work with this ARM-based computer.

    Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-11-12T04:06:13.94+00:00

    The CanoScan LiDE 300 is compatible with Windows 11 on ARM, but Canon’s standard downloadable driver package targets Intel/AMD computers, so connect the scanner by USB and let Windows install its ARM-compatible driver automatically.^1^

    Install the scanner

    Since the downloaded Canon installer reports that it is unsupported, do not continue trying to run that package.

    1. Disconnect the scanner.
    2. Restart Windows, then connect the LiDE 300 directly to a USB port on the HP computer. If an adapter or hub is necessary, use a data-capable one.
    3. Wait several minutes while Windows searches for and installs the device.
    4. Open Start → Settings → Bluetooth & devices → Printers & scanners.
    5. Look for CanoScan LiDE 300.
    6. If it is absent, select Add device beside Add printer or scanner, wait for the search to finish, and select the scanner when it appears. Windows normally discovers and installs a locally connected scanner after it is connected by USB.^2^

    Scan without Canon’s desktop software

    1. Open Start and search for Windows Scan.
    2. If it is not installed, open Microsoft Store, search for Windows Scan, and install it.
    3. Open Scan and choose CanoScan LiDE 300 from the Scanner list.
    4. Set Source to Flatbed, select the file type, and run a test scan.^2^

    Do not use Windows Fax and Scan as the alternative; that feature is unavailable on Windows 11 ARM-based PCs.^3^

    If Windows does not detect it

    Check for an optional ARM driver:

    1. Open Settings → Windows Update → Advanced options → Optional updates.
    2. Expand Driver updates.
    3. Install any Canon or scanner-related update, then restart Windows and reconnect the scanner.^4^

    If no driver appears and the scanner remains undetected:

    • Try another USB port and a known data-capable USB cable or adapter.
    • Check Device Manager for the scanner under Imaging devices, Cameras, or Other devices.
    • Contact Canon support and specify CanoScan LiDE 300, Windows 11 ARM64, Snapdragon X, and that Windows automatic installation does not detect it.

    The normal Intel/AMD driver cannot be made compatible through Windows compatibility mode: Windows device drivers must be native ARM64 and cannot be emulated.^5^

    References

    1. PIXMA / MAXIFY Products: Windows 10 / Windows 11 on ARM-Based Computers
    2. Windows 11
    3. Windows 11
    4. Windows 11
    5. Frequently asked questions about Windows on Arm
    AI-generated content may be incorrect. Read our transparency notes for more information.

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