Account closed as "egregious violations" three days after passing Advertiser Identity Verification — re-appeal link leads to Login/Blocked, requesting manual review

I am asking for help reaching a human review, because the appeal path inside my account is closed to me.

Timeline:

• October 11, 2026 — I created my first Microsoft Advertising account.
• October 12 — Microsoft Advertising verified my advertiser identity. I have the confirmation email naming my company.
• October 14 — I signed up a second time, not realising I already had an account open.
• October 15 — Ad delivery and account access were suspended.
• October 17 and October 23 — I submitted appeals.
• October 24 — I was told the suspension was upheld "due to egregious violations," with no specific policy or ad identified.

No advertisement ever ran on this account. There were no impressions, no clicks and no spend between creation and suspension. Signing in now returns "Your access to Microsoft Advertising is currently blocked," and the re-appeal link from the October 24 email leads to ads.microsoft.com/Login/Blocked, so I have no way to submit another appeal from inside the account.

I want to be straightforward about what I think happened, rather than simply asking to be let back in.

First, I signed up twice, on October 11 and October 14. I believe that is part of what was flagged. I would note that both signups happened before any enforcement existed on my account — there was nothing yet to circumvent. The second was a first-time advertiser's mistake, not an attempt to evade anything. I have not created any account since the suspension and I do not intend to.

Second, the account was configured to advertise a brand, domain and phone number belonging to a partner company, while the verified advertiser on the account was my own company. I understand that this reads as a mismatch between the verified advertiser and the advertised business, and I accept that it was a setup error on my part. Since then my business has been rebranded and now operates under its own name, its own domain and its own phone line — the same legal entity your team verified on October 12. The mismatch no longer exists.

Third, the payment method on the account was my own card, in my own name, as sole member of the company. It was not shared with any other account, and it was never charged, because nothing ever ran.

My request: given that Advertiser Identity Verification was completed and approved on October 12, I am asking whether an escalation for manual review can be raised. I am ready to provide the account identifiers, verification documents and company registration privately to a moderator or support specialist.

Support reference from my earlier call: 7110732564

Thank you for any help.