Cancelled subscription with $385 in unexpected Foundry/SaaS charges. How do I request a waiver without a paid support plan?

Create the request as a Billing case rather than a Technical case; Azure includes unlimited billing and subscription-management support without a paid support plan.^1^

Request the courtesy waiver

1. Open the Azure portal support-request page: https://portal.azure.com/#create/Microsoft.Support
2. Enter billing, then select Billing.
3. Select the canceled subscription and continue.
4. When suggested solutions appear, select Create a support request at the top rather than choosing a paid technical-support option.
5. After the next set of recommendations appears, select Return to support request in the upper-left corner.
6. Complete Additional details, choose email or phone, and submit the case. This route is specifically documented in a similar waiver case where the normal workflow appeared to block ticket creation.^2^

You need Owner, Contributor, Support Request Contributor, or equivalent Microsoft.Support/* access at subscription scope. Account-specific billing changes can also require the account billing administrator role.^1^

Use a summary such as:

Request for billing review and one-time courtesy adjustment—unexpected Foundry/Marketplace SaaS charges

Include:

• Subscription ID and billing period
• Total estimated charge: $385.39
• SaaS: $333.04
• Foundry Models: $52.35
• Cancellation date: November 10, 2026
• Deployment-deletion date and approximate time
• Screenshot showing the unexpired credit and $0.00 credit applied
• The usage report showing only about $7.63 for Claude
• A request to identify every product, publisher, plan, meter, quantity, and date making up the SaaS total
• A request for a one-time courtesy waiver or billing adjustment due to first-time, unintended experimental use

A waiver is discretionary, so request a review rather than stating that a refund is guaranteed.

Reconcile the $333.04 SaaS charge

The SaaS total may be Marketplace billing rather than ordinary Foundry token usage. Determine that from the charge-level fields instead of comparing it only with the Claude deployment’s usage report:

1. Go to Cost Management + Billing and select the relevant billing scope.
2. Open Cost Analysis.
3. Add the Publisher type filter and select Marketplace.
4. Open Usage + charges to view the Marketplace amount by date.^3^
5. Go to Settings → Exports and download the cost-details file.
6. Inspect these columns:
   • PublisherName — who supplied the offer
   • PlanName — which Marketplace plan was purchased
   • ChargeType — purchase, usage, or refund
   • InvoiceId — use this to reconcile charges if the billing account is under a Microsoft Customer Agreement
   • PartNumber — use this for an Enterprise Agreement^3^

Also download the invoice and usage-details CSV from Cost Management + Billing → Invoices → Download. The usage file might not be ready until 72 hours after invoice issuance.^4^

If these records still do not add up to $333.04, attach both CSV files to the billing case and ask support to reconcile the specific line items.

Why the $200 credit might show as $0.00

Azure’s first-30-day $200 credit can be used for Azure services, but third-party Marketplace purchases are excluded.^5^ Therefore:

• If PublisherName identifies a third-party Marketplace offer, the unused Azure credit would not offset that charge.
• This does not by itself explain whether the entire $333.04 is valid. The publisher, plan, charge type, and invoice line items must establish that.
• Ask billing support to separately explain why the $52.35 Foundry Models amount received no credit.

Certain Marketplace SaaS products can contain both an entitlement charge and metered usage, which can appear on different invoice schedules.^6^

Check for a separate SaaS subscription

Canceling the Azure subscription does not necessarily cancel every SaaS purchase: SaaS subscriptions generally must be canceled separately, while only pay-as-you-go SaaS subscriptions are canceled automatically with the Azure subscription.^7^

In the portal, search for SaaS, inspect any listed subscription, and confirm its state. If one remains subscribed, cancel it there. Cancellation refunds depend on the Marketplace refund policy; SaaS subscriptions canceled within 72 hours of purchase can qualify for a full refund, while consumption-based billing is not eligible under that rule.^8^

Using Azure afterward

Cancellation stops billing for the Azure subscription, but the subscription and account are not immediately deleted.^7^ Ask the billing engineer to confirm whether that subscription can be reactivated after the review and whether any balance restrictions must first be resolved.

For a future capstone project, do not assume Marketplace models are covered by Azure promotional credit. Confirm the publisher and pricing model first, then configure a small budget and cost alerts before deploying anything.

References

1. Create an Azure support request
2. I need help with bill waiver on my subscription but cannot open a support ticket. - Microsoft Q&A
3. Cost management for Microsoft Marketplace purchases
4. Tutorial: Review your Microsoft Customer Agreement invoice
5. Create services included with Azure free account
6. Overview of billing and invoicing for Microsoft Marketplace customers
7. Cancel and delete your Azure subscription
8. SaaS subscription lifecycle management