Artifact Signing organization validation failed after requester verification; how can I obtain a private review?

Email [Email] with the existing validation reference and request a private review of the failed stage; this address is provided in an accepted Microsoft Q&A answer for Artifact Signing identity-validation failures, although it is not listed in the current FAQ as a guaranteed no-cost support entitlement.^1^

What to include

Send only the diagnostic details needed to locate the request:

• Azure subscription name—not the subscription ID unless requested through a secure channel
• Artifact Signing account name and Azure region
• Existing identity-validation reference
• Request type: Organization → Public
• Submission and failure timestamps, including time zone
• Exact registered legal/DBA name, jurisdiction, and type of registration
• A statement that requester government-ID and face verification completed before the overall request became Failed
• A request for:
  1. the validation stage that failed;
  2. the exact organization identifier or evidence required;
  3. confirmation whether the city-issued registration is acceptable for this jurisdiction; and
  4. an approved secure-upload mechanism if documents are needed.

Do not attach identity documents, government ID, or other sensitive evidence to ordinary email unless the team explicitly confirms an approved secure submission method.

The current FAQ formally documents Azure Support and Microsoft Q&A as the assistance channels. It does not promise a free private-review service through that email address.^2^ Therefore, treat the email as a directly relevant, best-effort escalation route rather than a guaranteed support entitlement.

Sole proprietor and trading-name requirements

Artifact Signing explicitly provides an Organization or DBA validation path. For Public validation, Microsoft requires:

• the legal business entity name;
• a website belonging to that entity;
• monitored email addresses on its domain;
• a business identifier;
• the entity’s business address; and
• the representative’s name exactly as shown on government-issued identification.^3^

However, the published documentation does not define an accepted identifier list for every U.S. sole-proprietor/DBA jurisdiction. It consequently does not establish that every city-issued business-registration number is sufficient—or that another particular identifier is always required. The validation team must determine whether that registration identifies the same legal business/DBA represented by the submitted name, address, domain, and public records.

A registered DBA can be submitted through the documented DBA workflow. The certificate name is not freely customizable: Public Trust certificate identity values must be validated, and a custom Common Name or Organization value cannot be substituted.^2^

Why there was no upload control

The documented workflow changes a request to Action Required and sends an email when additional documents are requested. A terminal Failed status without that transition suggests that no document request is currently open, but it does not identify which check failed.^3^

Since requester verification was completed, repeating email, face-verification, or Authenticator troubleshooting is not the next useful step. Also, wait for the review before creating another request. The FAQ says a non-email-related failure means the validation team could not make a determination from the supplied information; a new submission without knowing what must change may produce the same result.^2^

If the email route does not respond

1. Continue this Microsoft Q&A case without posting the validation reference, subscription ID, identity documents, or personal information publicly. Ask a moderator whether the case can be routed for private collection of the reference. Similar Q&A cases have been resolved after details were reviewed by the validation team, but that is case-dependent rather than a published entitlement.^4^
2. The formal private route remains an Azure technical-support request. Azure documents that subscription-management support is included, but technical support requires a support plan.^5^
3. The Artifact Signing account’s Basic SKU is the service pricing tier, not an Azure technical-support plan; Artifact Signing separately offers Basic and Premium account SKUs.^6^

References

1. Identity validation failed - Microsoft Q&A
2. Artifact Signing FAQ
3. Quickstart: Set up Artifact Signing
4. Artifact Signing Account Organization Identity validations failed - Microsoft Q&A
5. Create an Azure support request
6. What is Artifact Signing?