First open Word itself and select File > Open > Browse; what happens next identifies whether the problem is the document, its Windows file association, or the Word installation.
If only one document will not open
- In Word, select File > Open > Browse. Do not select the document from Recent.
- Select the affected file once.
- Select the arrow beside Open, then choose Open and Repair.
- If it opens, immediately save a recovered copy with a different name.
Open and Repair is designed to recover documents that Word cannot open normally because they are damaged.^1^
If the document is on a USB drive, first copy it to the computer and work on the copy.
If Word opens, but double-clicking documents does not
Try opening the document from Word > File > Open. If that works, associate .docx and .doc files with Word:
- Select Start and search for Control Panel.
- Open Programs > Default Programs.
- Under Set a default for a file type or link type, search for
.docx.
- Set Microsoft Word as its default application.
- Repeat for
.doc if needed.
This applies when double-clicking opens the wrong program, an older Word version, or produces a file-association error.^2^
If Word itself will not open, or no documents open
Repair Microsoft 365 or Office:
Windows 11
- Right-click Start > Installed apps.
- Find Microsoft 365 or Office.
- Select the three dots, then Modify.
- Select Online Repair > Repair.
Windows 10
- Right-click Start > Apps and Features.
- Select Microsoft 365 or Office, then Modify.
- Select Online Repair > Repair.
Online Repair repairs the entire Office installation, not only Word. Restart the computer afterward if requested.^3^
If Word says the document is locked
If the message specifically says “locked for editing by another user”:
- If someone else has it open, wait for them to close it or open it read-only.
- If nobody has it open, close all Word processes first. Then locate the document folder and remove its matching temporary owner file, whose name begins with
~$. Delete that temporary file only—not the actual Word document.^4^
If none of these matches, the exact error message and whether other Word files open successfully are needed to determine the next action.
References
- Open a document after a file corruption error | Microsoft Support
- Double-clicking an Office file fails to open it in the correct Office program | Microsoft Support
- Repair an Office application | Microsoft Support
- "The document is locked for editing by another user" error message when you try to open a document in Word | Microsoft Support