Artifact Signing organization identity validation stuck "In Progress" for 2 weeks, no email received

Keep the existing validation request while it remains In Progress, and open an Azure Support request against the subscription that owns the Artifact Signing account, including the validation ID and submission date so the validation team can inspect its state.

Escalate the existing request

1. In the Azure portal, open Help + support.
2. Select Create a support request.
3. Choose the subscription containing the Artifact Signing account and select the Artifact Signing/identity-validation issue type available in the form.
4. Include:
   • Identity-validation ID
   • Submission date: October 26
   • Identity type: Organization — Public
   • Current status: In Progress
   • Confirmation that the validation details show no Action Required
   • Confirmation that no message reached the primary mailbox
   • Artifact Signing account name, resource group, subscription ID, and Azure region
5. Request a review of the existing validation, not an expedited or duplicate validation.

Azure Support and Microsoft Q&A with the artifact-signing tag are the documented support channels. Creating additional requests for the same entity while one is in progress does not expedite validation.^1^

This forum cannot directly inspect tenant-specific backend status. A Microsoft moderator may request account details privately and refer the validation to the appropriate team; similar two-week cases were resolved only after validation-team or engineering review.^2^^3^

What the current status means

For organization validation:

• In Progress is the normal status after submission and while review continues.
• If user action or documents are required, the status changes to Action Required, with instructions sent to the primary email address.
• After processing, the status changes to Completed or Failed, and an updated-status email is sent.^4^

Because the request still shows In Progress rather than Action Required, the absence of an email does not by itself establish that an email-verification step was missed.

If support confirms that the verification email was missed

The official recovery path is to delete the current validation and create a new request. Verification links expire after seven days and cannot be resent for the same request.^1^

Deleting an In Progress request does not consume one of the three document-upload attempts; that limit applies when the validation team requests documents.^5^

Do not delete the current request solely because no email has arrived, however. First obtain confirmation that it is waiting on an expired or undelivered verification link rather than still undergoing review.

Also remove the publicly posted validation ID from the question if possible and provide subscription or tenant details only through a private support channel.

References

1. Artifact Signing FAQ
2. Identity Validation stuck "In Progress" - Microsoft Q&A
3. Trusted Signing Account Identity Validation stuck on "In Progress" - Microsoft Q&A
4. Quickstart: Set up Artifact Signing
5. Artifact Signing identity validation stuck on email verification – no resend option / third validation attempt - Microsoft Q&A