All my emails

Disable any Classic Outlook rule that moves or deletes incoming messages, then correct the Junk Email settings if messages continue going specifically to Junk.

1. Check rules that move mail to Trash or Junk

1. Open Classic Outlook.
2. Select File > Manage Rules & Alerts.
3. On the E-mail Rules tab, look for rules whose action:
   • deletes messages;
   • moves messages to Deleted Items, Trash, or Junk Email; or
   • applies to every incoming message because it has no useful conditions.
4. Temporarily disable a suspicious rule by clearing its checkbox.
5. Select Apply > OK, and send yourself a test message.

If that fixes the problem, return to Manage Rules & Alerts and either:

• select the rule and choose Change Rule to correct it; or
• select Delete to remove it permanently.

A rule displayed in red with Error can be selected and repaired through the links under Rule description.^1^

2. If messages go to Junk rather than Trash

In Classic Outlook:

1. Select Home > Block > Junk E-mail Options.
2. Open Blocked Senders.
3. Remove addresses or domains that should not be blocked.
4. Open Safe Senders and add important senders if needed.
5. Select OK, then test with another new message.

Addresses and domains on the Blocked Senders list are always treated as junk. Selecting an affected message and choosing Home > Block > Never Block Sender also adds that sender to the safe list.^2^

If Junk E-mail Options is unavailable, update Microsoft 365 Apps/Outlook first. Microsoft documented a Classic Outlook issue beginning with Version 2407 Build 17827.15010 in which these options were removed while existing filtering could continue; Microsoft marked that issue fixed on October 18, 2024.^3^

3. Check server-side rules if the problem continues

If this is an Outlook.com or Microsoft-hosted account, sign in through Outlook on the web and open:

Settings > Mail > Rules

Disable any rule that moves or deletes all incoming messages. Rules can operate on the mailbox even when Classic Outlook is closed.^4^

If the account is Gmail, Yahoo, iCloud, or another provider, also inspect filtering and forwarding rules directly on that provider’s website.

4. Restore affected messages

1. Open Deleted Items, Trash, or Junk Email.
2. Select the messages to restore.
3. Right-click and select Move, then choose Inbox or another folder.

If messages are no longer in Deleted Items, select that folder and look for Home > Recover Deleted Items From Server. This option is available only for account types that support server recovery; accounts showing Trash instead of Deleted Items might not support it.^5^

If unfamiliar rules, forwarding settings, blocked entries, or other unauthorized changes appear, remove them and change the email-account password.

References

1. [Classic Outlook](https://support.microsoft.com/outlook/mail/edit-or-fix-a-broken-rule-in-outlook#fix-a-rule-error-in-classic-outlook)
2. [Classic Outlook](https://support.microsoft.com/outlook/mail/block-or-unblock-senders-in-outlook)
3. Outlook Junk filtering is running but the Junk Email Options settings are removed | Microsoft Support
4. [New Outlook](https://support.microsoft.com/outlook/mail/manage-email-messages-by-using-rules-in-outlook)
5. [Classic Outlook](https://support.microsoft.com/outlook/mail/recover-and-restore-deleted-items-in-outlook)