Artifact Signing organization identity validation still in progress after documents submitted

The existing request should remain in place because Artifact Signing reviews normally take 1–20 business days and can take longer when additional documents are requested; do not create a duplicate validation while this one remains In Progress.^1^

Current status and expected timing

Documents uploaded on October 19, 2026 are still within or near the documented 20-business-day processing window as of November 10, depending on the review start date and applicable holidays. Additional-document review can extend that timeframe, and identity-validation requests cannot be expedited.^1^^2^

The portal showing both documents as uploaded and the overall status as In Progress indicates that the existing request remains active. The documented workflow is:

• In Progress: review is underway.
• Action Required: Microsoft needs an action or more documentation.
• Completed or Failed: review has finished.

When more documents or another action are required, Microsoft sends a message to the primary email address and changes the status to Action Required.^1^

Check for a pending email-verification action

1. Azure portal → Artifact Signing account → Objects → Identity validations.
2. Open the validation itself rather than relying only on the account overview.
3. Check whether its detail pane contains Complete your email verification, Action Required, or another link.
4. Monitor the primary email address entered in the request, including junk, quarantine, and corporate filtering. The mailbox must accept messages and links from external senders.^2^

If a valid verification message is present, complete it promptly. Verification links expire after seven days. An expired link cannot be resent for the same request; that specific condition requires a new validation request.^2^

Do not delete the current request merely because it is still being reviewed. Deletion and resubmission is the documented fallback only when the verification email cannot be found or its link has expired—not for an ordinary In Progress document review.

Escalation after the review window

A Basic support plan does not prevent using Microsoft Q&A for Artifact Signing identity-validation assistance. Microsoft lists both Azure Support and Microsoft Q&A with the Artifact Signing tag as supported contact paths.^2^

If the request remains unchanged after 20 business days from the document upload:

• Continue this Q&A thread and ask a Microsoft moderator to route it to the Artifact Signing validation team.
• Provide the identity-validation ID, subscription ID, Artifact Signing account name, document-upload timestamp, and primary-email domain only through a private channel requested by Microsoft staff.
• Do not post subscription IDs, validation IDs, email addresses, or documents publicly.
• Keep the existing request active unless Microsoft explicitly instructs otherwise.

Comparable cases have required the validation team to inspect and complete the pending request; a Q&A moderator cannot independently guarantee a completion date.^3^

References

1. Quickstart: Set up Artifact Signing | Microsoft Learn
2. Artifact Signing FAQ | Microsoft Learn
3. Artifact Signing Identity Validation still pending - Microsoft Q&A