AI-103 Exam Status Stuck on "Score Pending" - Credential Missing from Profile

Check whether the appointment was explicitly marked Beta: if it was non-beta, submit a Microsoft Credentials Support request now; if it was beta, use the worldwide go-live date—not the test date—to determine when escalation is due.

If this was a non-beta AI-103 exam

Most exam results appear within minutes and can take up to 24 hours to reach the Learn profile; a Score Pending status beyond 72 hours therefore warrants escalation. ^1^

Since Pearson VUE has already advised that it cannot resolve the delay, do not repeat that contact. Submit a case to Microsoft Credentials Support:

1. Open the Credentials Support page and select online support request.
2. Set:
   • Product family: Learning
   • Product or Service: Microsoft Credentials
   • Category: the closest available exam-results or missing-credentials category
   • Type of Support: Professional No Charge
   • Contact method: Email
3. Include:
   • Exam: AI-103
   • Test date and test-center delivery
   • Current Pearson VUE status: Score Pending
   • Order number and registration ID
   • Learn username from Learn profile → Settings
   • Confirmation that Pearson VUE was already contacted and referred the matter to Microsoft
4. Attach the Score Pending screenshot and Pearson support transcript. Credentials Support is email-based, even if another contact option is selected. ^2^

Do not post the order number, registration ID, email address, or screenshots containing personal details publicly in this Q&A thread.

If the appointment was marked Beta

A beta exam does not receive an immediate score because its scoring model has not yet been finalized. Microsoft states that results are generally issued about 10 days after the exam becomes available worldwide, approximately 10–12 weeks after the beta period begins; depending on timing, the wait can reach 14 weeks. ^3^

Use this timeline:

• Fewer than 10 days after worldwide go-live: wait; Score Pending can be expected.
• At least 10 days after go-live: check Learn profile → Credentials → Certifications.
• At least two weeks after go-live and still missing: submit the Credentials Support case described above. ^3^

The available information does not establish whether the 7 November appointment was beta. Check the exam designation in the appointment confirmation, registration details, or exam information shown when the appointment was booked.

After the score is finalized

Check for the score report using the same personal Microsoft account used to schedule the exam:

1. Sign in to Microsoft Learn.
2. Select Profile → Credentials → Certifications.
3. Under Past exams, locate AI-103.
4. Select View details on provider site.
5. On Pearson VUE, select View if the finalized score report has been published. ^4^

If the score becomes available but the exam or resulting credential remains absent, try any other personal, work, or school account that may have been used during registration, then add that detail to the support case. Microsoft’s missing-credential guidance identifies signing in to a different Learn profile as a common cause and directs unresolved cases to Credentials Support. ^5^

References

1. Certification process overview
2. Credentials support | Microsoft Learn
3. About beta Certification exams
4. Exam scoring and score reports
5. Missing Exams or Certifications