Unable to Create Microsoft Azure Student Account

Because the entire new cohort is receiving “Unable to confirm your University ID,” submit one Azure sign-up/subscription support request asking Microsoft to verify Temasek Polytechnic’s institution and email-domain recognition rather than having every student repeatedly retry registration.

Escalate the institution-wide failure

1. Open the Azure support request page:
   https://azure.microsoft.com/support/create-ticket/
2. If submitting through the Azure portal, select ? in the global header, describe the issue, and create a support request. Choose the category closest to Azure subscription/sign-up or Azure for Students eligibility/verification. Selecting the most relevant service and problem type avoids routing delays.^1^
3. Submit one consolidated case from an authorized institutional contact or an existing Azure subscription administrator. Include:
   • Institution name and country: Temasek Polytechnic, Singapore
   • The affected institutional email domain or domains
   • Exact error: “Unable to confirm your University ID”
   • Approximate number of affected students
   • Date the failures started
   • Confirmation that the failure affects the whole new cohort
   • Confirmation that the previous cohort could register
   • A screenshot with names, email addresses, IDs, and other personal data removed
   • Two or three failed-attempt timestamps and correlation/request IDs, if displayed
4. Ask support to check whether the institution or domain is currently recognized by the Azure for Students academic-verification system. The accepted resolution for this exact error is to create a support request when the student satisfies the published eligibility requirements.^2^

Portal support requests normally require an Azure subscription role such as Owner, Contributor, or Support Request Contributor. If the lecturer submitting the case has no suitable subscription access, use the public sign-up support link above instead or ask the institution’s Azure administrator to submit it.^1^

Check the current eligibility requirements

Microsoft’s currently published conditions require each applicant to:

• Be at least 18 years old.
• Be a full-time student at an accredited, degree-granting two-year or four-year higher-education institution.
• Verify academic status using the institution’s email address.
• Have no previous Azure for Students subscription, because the offer is limited to one per eligible customer.

The offer does not apply to MOOCs or professional training from for-profit organizations.^3^

The published requirements do not establish that Temasek Polytechnic has become ineligible. Previous cohorts succeeding also does not guarantee that the current domain-to-institution verification record is unchanged. Only Azure subscription/sign-up support can inspect and correct that backend eligibility record.

Avoid repeated attempts

Do not have students submit many verification requests while the institutional case is being investigated. Microsoft documents that a high volume of repetitive verification requests can itself cause temporary or permanent blocks. If individual students have already made numerous attempts, they should stop for at least 24 hours; some blocks can require longer, up to one week.^4^

This should be treated as a cohort-level verification issue first, not as separate browser, password, or multifactor-authentication problems for every student.

References

1. Create an Azure support request
2. Unable to confirm your University ID - Microsoft Q&A
3. What is Azure for Students?
4. Troubleshoot verification code issues for work or school accounts | Microsoft Support